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L1 Technical Support Specialist

About the Role

We are looking for a teammate in our IT Department as Jr. IT Support Specialist role located in Guadalajara, Mexico, who will help to support and maintain the computer systems of the organisation, ensuring that they run smoothly.

Key Activities and responsibilities

• installing and configuring computer hardware, software, systems, networks, printers and scanners
• planning and undertaking scheduled maintenance upgrades
• setting up accounts for staff, ensuring that they know how to log in
• solving password problems
• talking to clients and computer users to determine the nature of any problems they encounter
• responding to breakdowns
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
• checking computer equipment for electrical safety
• maintaining records of software licenses
• managing stocks of equipment, consumables and other supplies.

About You

Experience and Qualifications:

• At least 1-year experience in IT support
• Communication skills (English language)
• Knowledge of the Network topology & network connectivity (LAN/WAN), switching & routing and Server operations
• Strong Customer orientation skills
• Technical and analytical skills
• Organisational skills
• Problem-solving skills
• Patience
• A meticulous and methodical nature
• Attention to detail
• A logical mind
• The ability to work well under pressure
• Enthusiasm for continual learning
• Computer hardware and software

+ Linux/Unix is a plus

+ VMware is a plus

+ Cloud is a plus

+ Windows Server is a plus

+ MacOS X is a plus

+ CISCO is a plus

Personal Traits:
Ability to learn, plan and be organised
Open and honest approach to challenges
A strong sense of ownership and responsibility
Good communication skills in English, both verbal and written
Understanding of business needs and pressures

Our Offer
A fun and dynamic industry where you can make a difference.
Professional and friendly work environment.
An attractive salary package with private medical services.
Easy-to-access headquarter located at Ciudad Creativa Digital.
Awesome and talented colleagues.
Support from all your teammates.
Access to training and learning programs.