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Knowledge Delivery Technical Trainer II, CXS ProServices

Summary

What you'll do

• Understands the features and functions of Oasis as well as best practices for installation and customer application, providing both knowledge and training collateral to support internal and customer-facing training efforts
• Supports customer-facing training for Oasis installs, upgrades, Certification classes, and custom engagements both in-person and virtually to ensure that customers are equipped with the knowledge they need to successfully utilize Anaxi’s Oasis suite of products
• Collaborates with Knowledge Deliver trainers to understand the needs and parameters of training engagements, delivers training, sends appropriate follow-up with recordings and/or requested information, and communicates consistently with leads and managers for escalations
• Trains both internal employees and customers with the support of another trainer for engagements including customer Certification, custom engagements, on-site Oasis installs, new hire onboarding, and other business needs
• Initiates informal and formal feedback from training participants and implements feedback for continuous improvement
• Works with Knowledge Delivery Trainers III and IV to update and edit training content when needed, including Quick Tips, PowerPoints, and short training guides. Works closely with Knowledge Delivery Content Developers for updates on longform training guidebooks.
• Actively seeks professional development opportunities within the business and externally
• Consults across departments to maintain knowledge of Aristocrat’s products and processes
• Set the example for innovative training approaches to increase our visibility within the market as an organization with best-in-class learning experiences
• Ability to thrive in a constantly changing project environment that can have moving deadlines
• Drives efforts to ensure consistency between learning experiences and daily roles and responsibilities within CXS Services and Support

What we're looking for

• Position requires a bachelor’s degree in Project Management, Marketing, Curriculum Development, Hospitality, IT, or equivalent, preferred
• Three (3)+ years of experience in a progression of roles or a combination which includes relevant work experience including leading technical or operational teams and/or actively participating in creating role-based training experiences
• Excellent written, verbal, and presentation skills, as well as customer services skills. Excellent interpersonal skills, and ability to communicate under pressure. Must be comfortable working with all levels of the business and delivering presentations.
• Must be able to handle multiple projects and tasks at one time, and travel up to 70% required
• Individual is highly motivated, organized, confident in collaboration skills, and must be a self-starter and eager to learn and improve
• Must be able to hold and maintain gaming licenses across jurisdictions In which we operate
• Slot and/or casino industry experience, preferred

Travel Expectations