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Key Account Manager

We are looking for a Key Account Manager to join our team for developing long-term relationships with Xsolla’s existing partners.

We welcome a responsible and proactive person with great English skills, who is a good negotiator and team player.

RESPONSIBILITIES

• Develop trust relationships with a portfolio of major clients
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing new product and solutions that meet their objectives
• Serve as the link of communication between key customers and internal teams
• Work with product teams to ensure the requests are delivered to customers in a timely manner
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare and held Business Reviews on a regular basis to proactively review customer needs and ask for feedback

REQUIREMENTS

• +3 years of proven experience as Key Account Manager
• Experience in upsales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all company levels
• Strong English speaking/writing skills (Upper-Intermediate or above)
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Ability to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
• Effective time management skills and excellent attention to detail
• Ability to understand client needs and translate it into business offerings
• Ability to overcome tough objections and win the support of key stakeholders
• Must be proactive
• Have a large appetite for learning, and a results oriented mindset
• Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines

NICE TO HAVE

• Experience in using JIRA, Basecamp, & Confluence, Google Suites, Salesforce
• German language skills

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.