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Junior IT Support Technician

Do you have a passion for tech and want to work in a diverse IT environment? Excited about nerdy games that require thinking? If yes, then maybe the role of IT Support Technician at Paradox Interactive is just right for you.

Paradox Interactive was founded in 1999 and is today one of the world's leading publishers of Grand Strategy Games. The Paradox Group holds several game studios that develop their own games, with famous titles such as: Cities Skylines, Crusader Kings, Stellaris, Europa Universalis, Victoria, Hearts of Iron, and many more. We share a passion for nerdiness, and our goal is to provide fun and challenging games for our 1.5 million+ players.

At Paradox, we celebrate differences and value diversity in our employees. We are committed to building an inclusive team from a variety of backgrounds, perspectives and skills.

About the role:

As IT Support Technician, you will be working as part of our IT Support team that’s based in Södermalm, Stockholm. You will primarily provide support to our employees with day to day technical tasks such as:

• Helping our employees with their tech equipment: hardware, software and other services
• Troubleshooting technical issues
• Onboarding / Offboarding staff
• Ordering and installing hardware
• Purchasing, assigning and installing software & services
• Making sure conference rooms and other office IT equipment is functioning

Our IT environment consists of an array of different types of products and services, as it is important that we support different types of platforms and hardware for the developers and players.

You’ll work together with the rest of our IT team on projects to make sure our infrastructure scales to meet the demands of the organisation, and is keeping up to date with the industry.

You’ll help towards continuously making our IT environment stable, secure and modern for our publishers and developers.

We can offer you a dynamic, technical (and very nerdy) work environment, where new technologies thrive and thinking out loud is embraced and encouraged.

Your background:

We believe you are a person with a genuine interest in helping people. You greet people with a welcoming smile and instinctively reach out your hand to help, before being asked. You have an inquisitive nature, are curious and eager to learn. You are logical, but thinking outside of the box also comes very natural to you. You are able to articulate yourself very well in English.

Requirements:

• Technical interest and skill
• Curious, inquisitive, investigative nature

• Fluent in English, both in speech and writing

It would be advantageous if you also had experience in some sort of business platform (e.g. GSuite, O365), ticket system (e.g. Zendesk, Freshservice), asset/inventory system, troubleshooting hardware and operating systems. What’s more important (but not required) is to have a taste for good food and silly humour.

For this role we will not relocate because of economics in the department

Some of our benefits include:

If you think that this description matches you, we highly encourage you to apply as soon as possible as we will interview candidates continuously. If you don't match all the requirements, please demonstrate how your passion, attitude and interest in Paradox might compensate for this.

At Paradox Interactive we celebrate difference and care deeply about diversity and inclusion. We therefore encourage you, no matter who you are, to apply for this job if you think you’d be a great addition to our team.