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Jira Administrator

" All Keywords staff are temporarily working from home due to the COVID-19 pandemic." And " For the time being this position is remote until health restrictions allow a return to office"

As a Jira Developer/Administrator contractor, you will help define, support, maintain, suggest best practices, and implement changes/configurations to Jira and plugins to better support changes aimed to increase efficiencies and Program Management tooling experiences. You have expertise in developing, maintaining and supporting automation workflows in Atlassian to streamline our processes using the Jira plugins such as ALM Works Structure. The ability to document and effectively roll out training prior to change management will be important.

Requirements

• Provide JIRA subject matter expertise in discussions regarding governance within JIRA, especially as new implications arise in the environment with internal/external users accessing the current and new instance
• Creating and maintaining technical and/or user facing documentation for training
• Providing data analysis, process improvements, creative problem solving, and cross-functional collaboration
• Collaborate with cross-functional teams across organizations to gather requirements to develop and deliver solutions to optimize the tooling experiences for Program Managers
• Ability to balance user requests and business needs against established JIRA governance best practices.
• Maintaining strong and healthy relationships with key stakeholders
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.

Good To Have:

• Perform Jira administration of Atlassian tools: Jira and add-on support Jira Structure by ALM Works

• Jira Administrator with Migration Experience and ability/skills to manage E-T-E migration process
• Business Process Analysis as it relates to workflow configuration, support of ongoing requirements, and environment management
• Main Plugin -Structure-maintain and create product backlog—Experience with Structure plugin is a Big bonus.
• Design and develop workflows; build custom applications; develop mechanisms to automate manual processes
• Building dashboards and reports.
• Developing and executing automation in close collaboration with cross-functional team members/key stakeholders
• Working with remote teams and team members desired
• Working with Agile projects and processes with multiple cross-functional teams

• Manage all aspects of the Atlassian tool chain including workflows, custom fields, schemes, add-ons and integrations for the Program Management team
• Design custom Jira workflows for different issues types to assist in automation
• Create, customize, and maintain support dashboards and advanced filters for end users reporting capabilities
• Develop metrics dashboards, heatmaps, reports to provide development teams and senior leadership with meaningful operational/performance metrics and status reports
• Ability to multi-task and balance tasks with varying priorities.
• 1+ years’ experience gathering requirements from key stakeholders

Helpful, But Not Required:

• Implementing custom JQL functions (Jira Query Language)
• Developing custom scripts/Rest APIs
• Knowledge of Structure’s Expr formulas
• Experience creating JIRA plugins.

Benefits

• Free and confidential mental health services
• Company lead training
• WFH options during the pandemic
• Dog friendly environment (That's right, you can bring your dog to work!)

Onsite Amenities:

• Indoor basketball court, outdoor basketball court, soccer field, volleyball court
• Community garden
• 2 dog parks
• Easy transit access
• Free on-site parking for staff and visitors