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Player Support Agent (C1-C2 Italian) - Video Games - WORK FROM HOME

What do you think about when you try to imagine the perfect job?

• Exciting industry with lots of growth potential ✔️
• Combining passion with every-day work ✔️
• Positive, easy-going atmosphere plus colleagues from all over the world who share the same interests, goals and values ✔️
• A company which is developing very rapidly, with a modern attitude, not so corporate even though it is an international organization ✔️

Well, it seems like we have it all...

Keywords Studios has been in the game for over 25 years now. We help to create the best gaming experiences for over 3 billion players worldwide. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Support - which is one of the fastest-growing Service Lines at Keywords Studios. We are Trailblazers and Experts who assist the world’s best game development studios with providing technical support to the players, while they are creating mind-blowing game experiences. By delivering outstanding customer services, Keywords Studios is making sure that gamers stay happy and hooked. As 12,000+ Keywordians we imagine more… for our clients, teams, projects and careers. Together we have the power to unlock the potential of gaming and beyond. We don’t wait for a positive change to happen - we make it happen. So today, we invite you to join our wonderful team!

About your mission

As a Player Support Agent, you will make the players’ dreams come true. They want customer service that is friendly, empathetic and reliable, no matter what their issues are. If you've ever experienced some kind of a bug or a trouble while playing a video game, you know how frustrating it can be. Your daily quest as a Player Support Agent will be to help players when they encounter similar problems - so that they are satisfied and can enjoy the game as much as possible.

✔️ We're currently looking for eager and enthusiastic Player Support Agent with Italian (with English fluency as well being highly-desirable), for a night-shift based project to join us ASAP!

What will you be doing in this role? As a Player Support Agent:

• You will be the hero of our gamers, solving their game-related issues and answering their questions with compassion and expertise.
• You will utilize your analytical and communication skills to investigate, resolve gamers problems and respond to players inquiries through a ticketing system, and contact them via email and chat (no phone calls required!).
• You’ll have the opportunity to make a real impact and contribute to the game improvement - by sharing with the client's development teams the feedback you receive from players!

Necessary skills and abilities:

• C1-C2 mastery of the Italian language, especially in written communication.
• Confidence in using English on a day-to-day basis to interact smoothly with other team members. No kidding, we are truly an international company.
• MS Office or Google Suite apps proficiency, so that you can deal with your quests efficiently.
• Availability to work full-time, 5 days per week which may include weekend-days (Saturday and/or Sunday), as well as shifts flexibility.
• But don't worry, it's not all work and no play! At Keywords, you'll have the opportunity to work on exciting projects with growth potential. Plus, the possibility to work from home every day!

We hope you have all of these talent points in your skill tree.

Our bonus objectives:

• Previous experience in Customer Service can be an advantage, however the full training will be provided.
• If you're as crazy about video games as we are - we'll get along! But even if you don’t, we can safely assume that you will soon feel our gaming vibe.

What perks do we offer?

• We propose an employment contract.
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses, the Wellbee support service with psychological consultations etc.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween and Open Day for our friends & family. We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Phases of our recruitment journey:

1. You send us your application with the resume.
2. After reviewing your candidacy, we invite you to our online language assessment (Italian and English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
3. If you successfully pass the test - we’ll invite you for the online Interview on MSTeams with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
4. At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Please kindly note that we value each application, and review every candidate individually. Our recruitment team will inform you as soon as possible about the result of the recruitment process.

That would be it from us - now it’s your turn! Your journey in the video games industry starts here...

#imaginemore