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Implementation Specialist II

• Responsibilities:
  
• Must be able to implement Helpshift Android, iOS, Unity and other SDKs on target platforms; have an understanding of the different feature sets and capabilities of each.
• Must be able to navigate and configure Helpshift’s administrative tools, including AI products and bots.
• Independently develop requests for proposals for strategic and enterprise customers, applying technical writing principles for strategy documentation.
• Showcase Helpshift API capabilities through demonstrations, including video and PowerPoint presentations.
• Effectively communicate with clients and cross-functional teams to translate business requirements into viable product solutions, ensuring alignment with customer needs and product capabilities.
• Create datasets and reports on BI tools like Power BI, Tableau & Looker.
• Efficient with time and project management to handle multiple projects simultaneously.
• Program proficiently in languages like Python, JavaScript.
• Mentor and train junior engineers.
• Manage implementation partners and oversee the integration of complex systems.
• Establish strategic relationships with key contacts in major brands.
• Efficiently lead Sprint and Incident retrospectives to completion, encompassing data gathering and documentation creation.

Requirements

• A minimum of 5 years of SaaS experience with a track record of technical project management and solution architecture.
• Experience and the ability to lead & guide teams through complex project implementations.
• Advanced project management skills, with an emphasis on leading customer-facing initiatives.
• Understanding of programming languages like Python, Node.js is a plus.
• Understanding of technical SaaS concepts like SDKs, APIs, and cloud computing.
• Exceptional organization skills and efficiency in task management.
• Strong communication skills for effective collaboration with various stakeholders.
• Proficient in Microsoft office tools, including data analysis in Sheets/Excel.

Benefits

Hybrid setup

Worker's insurance

Paid Time Offs

Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.