ITSM Request Fulfilment Manager (8 months contract)

Keyword Studios
25 days ago

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

We are looking for a highly skilled and experienced ITSM Request Fulfilment Manager to lead our Global ITSM teams in Service Catalogue and Service Level Management at Keywords Studios. In this crucial role, you will define strategies and drive our mission to deliver exceptional IT services to our customers. If you are passionate about impactful work and enjoy challenges, we want your expertise and vision!

Key Responsibilities

Design and Implement Service Catalogue Processes:

Service Request Fulfilment:

SLA/OLA Development:

Qualifications and Skills

If you are ready to make a significant impact and take on new challenges, apply now to join our dynamic team at Keywords Studios!

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at

Create Your Profile — Game companies can contact you with their relevant job openings.

Related Jobs

Development Manager - EA SPORTS FC (12 month contract)
Electronic Arts · Vancouver, British Columbia · 18 days ago
Development Manager - NHL (12 month contract)
Electronic Arts · Vancouver, British Columbia · 14 days ago
Mobile Device Technician (12 - month contract)
Electronic Arts · Bucharest, Romania · 16 days ago
Senior HR People Partner (6-Month Contract)
Unity · Tel Aviv, Israel · 10 days ago
Sales & Partner Analyst France & Benelux (M/W/NB) - 8 months Fixed-term contract
Ubisoft · Saint-Mandé, France · 8 days ago
QA Technician (12 month Fixed Term Contract, Onsite)
Climax Studios · Portsmouth, United Kingdom · 2 months ago
QA Specialist - 6 month Fixed-Term Contract
King · Barcelona, Spain · 1 month ago
Technical Artist (6 Months Fixed-Term-Contract)
Compulsion Games · Montréal, Quebec · 1 month ago
Workplace Ambassador - 12 month Contract
Take-Two Interactive · Toronto, Ontario · 11 days ago
Live Ops Producer, Warzone - Raven Software - Contract : 12 Months - Remote Eligible
Activision · Remote · 1 month ago
Asset / Legal Support Producer - Raven Software - Contract : 9 Months - Remote Eligible
Activision · Remote · 4 days ago
C++ Game Developer Intern (6-month full-time contract)
Gameloft · Hanoi, Vietnam · 1 month ago

Jobs at Keyword Studios

Management jobs