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IT Team Lead

Responsibilities

• Manages IT Operation Support by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Prioritize and allocate IT resources correctly and efficiently covering support for Japan and other studios in the region Singapore, Taiwan, Korea on a need basis
• Represent and speak on behalf of the IT Operation by providing information, inputs or recommendations during meetings, group or individual discussions.
• Review, develop and maintain IT policies, procedures, and standards.
• Collaborate with NetOps and/or SysOps for ongoing network and/or systems support and troubleshooting
• Provide prompt and accurate status of escalated tickets while working with support group
• Supervise and provide necessary support to IT Projects assigned to IT staff
• Plan and coordinate activities such as installation and upgrading of hardware and software
• Coordinate with Procurement team to evaluate and determine requirements for service lines in relation to hardware and software
• Provide technical expertise on complex issues/tickets.
• Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate service desk procedures.
• Maintains accurate hardware, software, consumables inventory.

Requirements

Qualifications

• Minimum 5 years of supervisory experience of an IT team
• Minimum 7 years IT experience working for a multinational company
• Experience in the videogame industry is an advantage

Skills

• Technical Certification (ITIL, Microsoft Certificates, etc) is an advantage
• Knowledgeable on the following skills but not required:
• MS Windows Server 2012-2019. (DNS, AD, DHCP, WSUS, WDS+MDT, IIS, RDP, GPOs, etc)
• MS Office 365 Administration
• Virtualization technology: Hyper-V / VMWare
• Storage equipment
• Software Deployment Tools (PDQ, SCCM, WSUS, etc)
• General working knowledge in computer systems (hardware/software), networks etc.
• Knowledgeable in ITIL, standards, methods and best practices
• Ability to maintain a variety of records and to prepare reports.

Benefits

• Health insurance, welfare pension insurance, occupational accident insurance etc.
• Commuting costs are covered up 30,000 JPY per month
• Fukurikosei club
• Employee assistance program
• Employee Share Purchase Plan

We thank all applicants in advance for their interest in this position; however, please understand that only those selected for an interview will be contacted.