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IT Systems Technician

At Iron Galaxy Studios, our teams support a healthy work-life balance, promote continuous improvement, and champion a diverse people-focused culture. We encourage professionals from every heritage, lifestyle, or background to apply.

This is a hybrid position available in Chicago, IL.

Iron Galaxy Studios is looking for a new IT Systems Technician capable of providing Level II desktop support to our game dev teams and projects. If you are highly skilled in User, Desktop, Hardware, and Software Dev Support, and have a proven track record of contributing to a team environment and managing technical tasks while keeping high attention to detail, this could be the perfect role for you.

RESPONSIBILITIES

Level I IT Systems Technician – 25% of Time

• Set up, configuration, and troubleshooting - laptops, mobile devices, phones, and game development kits
• Set up, configuration, and troubleshooting - desktop workstations – mounting monitors & TVs, power & network management, and audio components
• Set up, configuration, and troubleshooting - conferencing equipment
• Break/Fix of systems and hardware
• Work closely with hardware/software vendors to resolve technical issues
• Asset & inventory management
• Create and update technical documentation
• Miscellaneous IT operations tasks

Level II IT Systems Technician – 75% of Time

• Software installation, configuration, and troubleshooting
• User & development account management
• Troubleshooting and analysis of systems, hardware, and issues

DESIRED SKILLS

• Minimum of 3 years IT Service Desk experience preferred
• Minimum of 2 years in a college/university Computer Science or MIS program
• Additional certifications and training applicable to the Service Desk function desired (A+, MCSA, Net+, Etc..)
• Experience supporting Microsoft Solutions (Windows OS, Office 365, Active Directory, Visual Studio, SCCM)
• Experience using IT ticketing & documentation systems (JIRA, Confluence, ConnectWise, SolarWinds)
• Experience working directly with customers/end users
• Extensive workstation build, rollout, imaging experience required
• Experience supporting high-end graphic, media, and animation tools
• Experience working with, and escalating to, 2nd and 3rd Level technical support teams
• Strong writing, communication, documentation, interpersonal, and organizational skills
• An understanding of team dynamics and excellent inter-team communication skills
• Ability to work well under pressure and tight deadlines.
• Team player, positive attitude, and ability to remain cool under pressure
• Willing to assist in areas outside of the department to help the studio
• Must be a problem solver
• Ability to move equipment that may weigh up to 60 pounds

BONUS SKILLS

• Experience supporting game development software (Adobe, Autodesk, Substance)
• Familiarity with programming or development is a plus

ABOUT US: Iron Galaxy is one of the world’s largest independent developers with over 60 shipped titles. Our people combine their talents to create amazing ports, remasters, and new IPs from the ground up. We partner with the top companies in gaming to co-develop and support AAA game creation at the highest level. See why we have been certified by Great Place to Work and GamesIndustry.biz .