Schell Games is a highly talented group of artists, programmers, producers, and game designers led by game industry veteran Jesse Schell. We like creating family-friendly games that are transformational and fun. Presently, we focus on creating a wide variety of innovative gaming experiences including theme park installations, web-based MMOs, next-generation consoles, social games, and mobile platforms.
Do you believe games can be fun and emotionally engaging? Would you agree that games can positively affect people?
If you answered "YES!" to both questions, you might be a fit for our studio!
IT SUPPORT TECHNICIAN POSITION
Schell Games is looking for a dependable, service-oriented IT Support Technician to join our Operations and IT team. This position will report to the Senior Director of IT & Facilities and will play an active role in help desk support and ticket resolution. As an IT Support Technician, you are the front line of IT support for the company. You set a high bar for delivery and are a prime example to the studio of what an IT Support Technician should be - patient, approachable with a positive attitude, and thorough.
AREAS OF RESPONSIBILITY:
- Manage, prioritize, and resolve help desk tickets, maintaining a high bar for response and resolution times and escalating tickets to the senior IT team as necessary
- Assist with maintaining IT support documentation
- Maintain IT inventory for Laptops, VR hardware, and basic IT supplies
- Strong technical knowledge of Microsoft Windows and Active Directory
- Manage IT equipment in conference rooms and demo areas
DESIRED SKILLS & EXPERIENCE:
- At least 2 years of progressive help desk management of similar or larger (150+) company sizes
- Excellent customer service skills
- Excellent troubleshooting & diagnostic skills with an analytic approach to problem-solving
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Good time management skills
- Ability to work and remain calm under pressure
- Ability to work within a team
- Experience with Google G-Suite a plus
PHYSICAL REQUIREMENTS:
- Must be located in the Pittsburgh area for the role with an expectation to be in-studio
- Requires repetitive movements
- Ability to lift 40+ pounds
- Physical dexterity for setting up com puters, IT hardware, desktop stations, and office furniture
- Ability to move and lift assembled office furniture and IT hardware
- Squatting, crouching, standing, lifting
EDUCATIONAL BACKGROUND:
- BS in Information Technology or equivalent work experience
DEI COMMITMENT:
Our studio is committed to providing an equitable and inclusive work environment that ensures that all applicants and team members are treated with dignity and respect. We will not tolerate any type of discrimination or harassment directed at any applicant or employee because of their sex, gender, gender identity, race, religion, age, disability, national origin, ancestry, sexual orientation, veteran, family or parental status or any other protected group characteristic. This equal opportunity and nondiscrimination policy applies to all aspects of employment including recruitment, hiring, promotions, discipline, terminations, wage and salary administration, benefits, and training.
Prohibiting discrimination and harassment is only one part of the equation. “ Diversity makes us strong ” is more than just something we say. We value diversity in all forms because it is essential to our success, and we want every member of our team to feel their best creative self. Our development environment and social culture are based on welcoming, respecting, and celebrating differences among our team members and our players. We rely on each person to add their own unique skills and perspective to our culture. Every member of our team is responsible for making the studio as inclusive and equitable as possible.
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Candidate selected for this position will be subject to standard employment verification and criminal background check upon offer of contingent employment.