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IT Support Technician

Climax Studios was established nearly 30 years ago, we have an extensive history in developing all kinds of digital experiences across all formats, and we have won multiple awards along the way.

We have a new state of the art studio located in the heart of the beautiful Albert Dock in the city centre of Liverpool and we are looking for a fully onsite IT Support Technician to join our team here at Climax Studios. This position requires a tenacious self-starter who enjoys problem solving complex and difficult issues using a mixture of software and experience. You will work closely with the IT Manager to maintain user’s up time and support on-site and remote workers.We are unable to consider applications from overseas candidates, requiring a visa at this time. The successful candidate will need to be based in close proximity to the studio (and essential infrastructure equipment) and have their own transport.

Responsibilities:

• Support users with requests via the ticketing system, while keeping IT security at the forefront of every decision
• Replacing and maintaining hardware for user’s PC’s
• Work alongside the IT Manager to ensure planned upgrades are implemented with minimum downtime
• Updating documentation of working practices
• Upgrade different types of hardware and software with minimal impact to users
• Setting up new user’s accounts and profiles and dealing with password issues
• Monitoring and maintaining computer systems and networks

Requirements

• Understanding of basic Network Protocols
• Hands on knowledge of changing hardware
• Problem solving skills and the ability to resolve issues swiftly and effectively
• Ability to produce clear, concise and accurate documentation and job notes
• The ability to articulate at a technical level appropriate to the circumstances
• Previous experience in IT Support – at least one year, in a role providing services to external customers
• Experience of working or supporting clients in the games industry a plus
• Excellent understanding of Active Directory & O365 Administration

Qualities and attitude:

• Strong organizational and planning skills with the ability to prioritise and manage tasks
• Ability to explain technical issues to non-technical users
• Analysis and problem solving skills
• Effective communicator, both written and verbal
• Excellent customer service skills
• Natural interest in IT with the desire to stay abreast of new solutions and technologies

Qualifications & training:

• Educated to at least A Level or equivalent
• ITIL foundation certificate advantageous but not essential

Benefits

• Regular social events
• Pension
• Fresh fruit and snacks
• A friendly, focused, ambitious and relaxed working environment
• Ongoing training and development, with career progression
• Discount card for all the shopping centre stores
• Great seafront location, a short walk from the rail station, bars, restaurants, coffee shops
• Group Private Medical Insurance provided by BUPA
• Group Life Insurance
• Employee Assistance Programme
• Private Dental Insurance
• Group Income Protection
• Company Pension Scheme
• Cycle To Work Scheme
• Eye-Care Vouchers

Perks

• Bring your doggo to work! We're a dog friendly studio, bring your pooch in to meet us.
• Bean to cup coffee machine in the studio.
• Fresh fruit and healthy snacks provided daily, breakfast and some not so healthy snacks.
• In-house clubs and socials. From board games, tennis, football to D&D nights, there are lots of opportunities to socialise.
• Regular Socials including Project Wrap Parties, team and studio events, Christmas and annual Summer parties and some great charity fundraising events.