This job might no longer be available.

IT Support Technician (Junior)

Description
Position at Sports Interactive

POSITION OVERVIEW

As an IT Support technician, your role will be the first point of contact for IT support requests and incidents. You will be required to log, triage, resolve and escalate support tickets via our Service Desk system, FreshService. You will be expected to work effectively with a high level of customer service to the internal studio team and remote workers. As a leader in making world class interactive entertainment, you will be exposed to the latest technologies.

KEY RESPONSIBILITIES

• Record, prioritise, assign and manage all IT requests and incidents made to Sports Interactive IT Service Desk
• Monitor the IT Service Management system for new calls and respond within the agreed first response SLA
• Manage the studio teams’ expectations and communications throughout the lifecycle of each ticket
• Create, Amend & Delete Email & Network Login Accounts within O365 and Active Directory
• Troubleshoot hardware and software issues and follow to a resolution
• Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, accounts are working on the first day
• Reimage PCs and laptops for deployment
• Ensure all meeting rooms and equipment are maintained and in optimum working order on a daily basis
• Assist in setting up IT/AV equipment for studio live events
• Add solution articles to the IT Service Management knowledge base
• Assist with office moves
• Liaise with suppliers to organise repairs

KNOWLEDGE, SKILLS & EXPERIENCE

You will have:

• 6+ months experience in a similar role
• A desire to resolve issues as quickly as possible
• A customer centric approach. Be confident and approachable
• A strong willingness to learn
• A genuine interest in technology and the latest hardware
• Experience installing and supporting Windows and Mac
• The ability to work well within a team
• The ability to work efficiently under pressure
• The ability to prioritise tasks based on variety of factors
• The ability to identify potential issues and resolve them in a proactive manner
• desirable

Desirable skills/experience:

• Passionate about supporting others with technology
• Enjoy technical challenges and problem solving
• Strong interpersonal and communication skills
• Self-motivated, flexible and adaptable in a fast-paced environment
• Windows and MAC O/S knowledge
• Understanding of PC/Laptop components

We will be:

• Supportive and encouraging, committing to develop your talents
• Flexible
• Offering a fantastic social working environment based in amazing Here East, near Stratford
• Offering a wide range of benefits
• Our studio has disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief

STUDIO OVERVIEW

Sports Interactive (SI) is the world’s leading developer of football management simulations through its Football Manager series of games. Founded in 1994 and now based in East London's booming technology hub at Here East in Stratford, SI, as a continually successful and profitable company, is now looking to expand its full-time staff as it pushes out across both existing and emerging gaming platforms.

SI’s games have enjoyed an unparalleled history of commercial and critical success, with 12 of its creations among the UK's Top 20 fastest-selling PC games of all time and five in the UK’s top 20 best-selling PC games of all time. Sports Interactive became a wholly owned subsidiary of SEGA in 2006.The studio is a vibrant environment, full of talented and dedicated people with drive, passion and creativity, who enjoy working within a close-knit team as part of a lively, self-motivated and forward-thinking company.

Sports Interactive looks after its staff’s well-being with a flexible working schedule that make the studio a relaxed and friendly place to work (there are staff lunchtime football teams and a wide range of regular social events). We’re also very proud of having one of the lowest turnovers of staff in the industry. We are an equal opportunities employer who welcomes a diverse team and enjoys working in the community we serve. Further information on Sports Interactive and its games is available on the SI website, www.sigames.com.