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IT Support Specialist

We are actively looking for a proactive and experienced IT Support Specialist to join our global team at Xsolla. The selected candidate will be a core contributor to the successful utilization of technology at Xsolla. This individual will be responsible for supporting and maintaining items such as laptops, software applications, mobile devices (iPhones), printers, A/V equipment and cabling (including Google Meet Hardware), and other end user applications, services, and hardware.

Xsolla is a global ecommerce organization that services the gaming industry with a robust and powerful set of tools and services. As an innovative leader in game commerce, we continue to solve the inherent complexities of global distribution, marketing, and monetization so our partners can grow their audience, engagement, and revenue.

Sparked by our deep love for gaming’s union of technology and artistry, our product suite operates in more than 200 countries and territories, 20+ languages, and 130 currencies. What hasn’t changed since our launch in 2005 is our conviction that everyone deserves an equal opportunity to play.

If you are passionate about technology and providing excellent technical support, and you're looking for an exciting opportunity to work with an innovative fintech in the video game industry, we want to hear from you. Apply now to join our team as our IT Support Specialist and help us continue to provide outstanding technical support to our employees.

RESPONSIBILITIES

• Cover all new-hire IT onboarding including but not limited to initial learning and set up, password distribution, etc.
• Responsible for setup and overseeing maintenance of all printer/scanner machines and other office equipment
• Administration of internal and external company services (Google ecosystem, Atlassian ecosystem, LDAP, VPN, SIP)
• Technical support of internal events (Meet-up, conferences)
• Assist with employee desk moves, re-deploying existing equipment in new locations
• Point of contact for vendor management (ex. Apple, Dell, Asus, Logitech)
• Work collaboratively across IT and serve as an ambassador for the IT team among our internal stakeholders at HQ
• Provide the very best customer service experience for all employees when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
• Provide a mix of on-site and remote support, including after-hours support
• Make updates to LDAP accounts, email accounts, and SIP telephony
• Handle all procurement of hardware, software, cords, plugs, chargers, etc. and maintain asset inventory system, ensuring all hardware/software allocations are logged
• Ensure that all equipment is up to date and in good working order
• Create and update IT documentation to reflect changes you have made
• Keep IT inventory storage area clean, organized, and well stocked
• Process electronic recycling

REQUIREMENTS

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
• 3-5+ years' experience in IT support, with experience in hardware and software troubleshooting, installation, and maintenance
• Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues
• Proficient in Atlassian, Google Workspace and Apple products as well as other common software applications
• Experience with network administration, CCTV, security systems, and backup and recovery methods
• Excellent interpersonal skills with a customer service mindset while providing next-level support across the teams at HQ
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Utmost confidentiality when accessing Emails, documents, hardware, etc.
• Eager to learn new skills and researching ways to work efficiently
• Practical problem solving and organizational skills in a fast-paced environment
• Must be able to lift 25 kgs

BENEFITS:

Convenient work tools:

Latest Mac workplaces + additional hardware to make you more effective at work

Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab

Professional growth:

Rich knowledge exchange within the company

More perks:

Health insurance

Flexible hours: organize your day according to your needs and sprint & teamwork demands

No dress code

Comfortable and new office environment

ABOUT XSOLLA

PHYSICAL DEMANDS

The physical demands for this position are sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. For more information related to PDPA 2010 please reach out to careers@xsolla.com.

Longevity Opportunity Vision Enjoy the game.

**Currently this position is open to all local applicants (Malaysian Citizens) or holding PR status in Malaysia.