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IT Support Specialist Intern

WHO WE ARE:

2K is a leading global developer and publisher of some of today’s most popular games and is most well-known for several of its critically-acclaimed franchises, including NBA 2K, Borderlands, BioShock, Mafia, WWE 2K, Sid Meier’s Civilization, XCOM, PGA TOUR 2K and more.

The IT and Security teams operate globally to ensure a consistent and exceptional experience for the entirety of the 2K ecosystem.

WHAT WE NEED:

2K is looking for an enthusiastic, talented and personable IT Intern to join our IT group in Novato, CA. Applicants will be highly motivated and organized, able to work as part of a team, while also possessing the ability to work without supervision.

WHAT YOU WILL DO:

As an IT Intern, you will be working with world class engineering and production operations teams to assist in the maintenance of a stable environment. You'll learn to deploy and administer systems and tools and provide front-line support to various sites and departments. You'll work closely with senior IT staff as well as developers in supporting new services and help tackle issues as they arise. This is an opportunity to enhance your career in a role supporting what are some of the largest and most successful game franchises. This includes:

• Providing customer-centric IT support, coordinating with existing IT staff to diagnose and resolve hardware/software issues on PC/macOS workstations and infrastructure hardware
• Day-to-day administration of Windows server environment: AD, DNS, DHCP, related applications
• Troubleshoot and resolve network connectivity issues (including VPN support)
• Use imaging and deployment tools (SCCM) to ensure workstations and applications are deployed in a standardized manner
• Develop and maintain documentation for procedures and user resolution documentation
• Provide timely and creative solutions to challenging problems
• Ability to work calmly in high pressure situations and manage multiple ongoing projects

WHO WE THINK WILL BE A GREAT FIT:

You're passionate about working with technology. You desire to interact with various departments - identifying and responding to a variety of technical challenges. You're able to provide amazing customer service. You're looking to expand your career by working in a large scale, enterprise environment. You are willing to work in a fast paced and cutting-edge environment with other highly skilled professionals. You are anxious to grow and develop skills that will help make 2K the best gaming company in the world.

• You are enrolled in Computer Science, Engineering or similar, either at college or university, at the time of the internship
• Possess a working knowledge of Windows and macOS operating systems, Active Directory, Office 365 and GSuite
• Knowledge of server and PC workstation hardware, software and security essentials
• Excellent written and verbal communications skills
• Dedication, teamwork and professionalism
• Excellent organization and problem-solving skills
• Ability to quickly adapt to new and changing technologies