IT Support Specialist - 12m FTC (Contracted via Yoh Solutions)

Sony Playstation
Liverpool, England, United Kingdom
2 days ago
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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognised as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role Overview:

The IT Support Specialist provides the key cornerstone of technical support for PlayStation Studios QA and it's partners. They are responsible for 1st & 2nd line service desk triage, monitoring and ticket resolution duties across all of our supported applications and services. As well, the delivery of builds from the development teams to title stakeholders.

Primary these tools are compromised of our Application Lifecycle Management team (ALM) tools, such as JIRA, Confluence and TestRail, custom in house developed tools, as well as collaborative enterprise tools such as SharePoint and MS Teams

What you’ll be doing:

Support the business by providing key services to PlayStation Studios, PlayStation Studios QA, and other Sony entities via:

Live and Breathe the Service Desk

World Class ALM Support

Timely and Accurate Build Management

Best of The Rest

What we're looking for:

Essential

Desirable

Essential

Desirable

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

#li-bs

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