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IT Support Engineer

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

We're looking for an enthusiastic IT Support Engineer to join our growing IT team in London. If you're looking to join a team, then we'd love to hear from you! Twitch is the game-changing live streaming service for creators.

As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. Additionally, you will also support networking and local server resources for your site. We're looking for someone who is comfortable working as part of a distributed team and communicating with all kinds of users.

You have an excellent understanding of computers (both hardware and software). You have technical skills, and the ability to deal patiently with people in different situations. You will report to the Manager, Service Desk EMEA & APAC.

You Will:

• Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation
• Provide personalized support to Twitch employees at our London IT Service Desk
• Help remote employees based around the world to troubleshoot and gain hardware/software support through tickets and other company communication channels
• Manage and troubleshoot our conference room AV technology, Games Lab, printers, and other IT-related site equipment
• Manage our IT assets through the entire lifecycle, including purchasing, repairs, and secure disposal.
• Purchase, image, and deploy laptops for employees both locally and remote
• Be our onsite hands to resolve issues with core networking switches, routers, and WiFi access points
• Evaluate new technology and maintain services
• Analyze competing projects, assess technical risk, and communicate impact to the business and team

You Have:

• 3+ years experience working in an IT Desktop Support role
• Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Linux, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology
• Have a understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Exposure or some experience to scripting or programming
• An understanding and awareness of Security standards

Bonus Points

• Advanced Windows, macOS or Linux systems administration skills/certification
• Exposure to Google Workspaces, Slack, ServiceNow
• Familiar with Twitch

Perks

• Private Medical Insurance
• Dental, Vision & Life Insurance
• Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Commuter Benefits
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
• Lunch Served Four Times a Week
• Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.