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IT Support Engineer

Sharkmob is on an epic adventure and we want you to join us as we explore new territory in the realm of AAA online gaming. Our studios are working on two titles. We are fortunate to work with things we are passionate about and have the privilege of creating entertainment for others to enjoy. We are now looking for an IT Support Engineer to join us at our studio in Malmö, Sweden. You will join an IT Support team, a total of 3 people, and will be the fourth member.

Sharkmob, we value teamwork, trust, motivation, and setting colleagues up for success, all of which are key to making great games and creating a healthy work environment. As a person, you are a responsible team player who takes ownership and drives work forward. You are good at time management and have high interpersonal skills.

Responsibilities

Reporting to the IT Support Lead; Marcus Mathiasson, you will be responsible for providing an outstanding level of IT support to the employees of Sharkmob in both Malmö and London. You are a technical problem-solver and have experience within mostly Windows-based environments. You have commercial experience working in a fast-growing company with an IT Support Function.

• Provide end-user support for onsite and remote Sharkmob colleagues
• Maintain and upgrade IT equipment including network, AV, servers, build machines
• Support applications and systems such as Microsoft 365, VPN, Mobile Phones, Perforce, and video conferencing systems
• Work with standard IT support tools including but not limited to: Active Directory, Office 365, Jira (Service Desk), Confluence, Perforce, Intune, Bitlocker, Okta SSO, and identity management

• Ensure onboarding and offboarding processes are managed correctly on time
• Manage the IT assets through their entire lifecycle from acquisition to disposal
• Gather and translate user expectations into technical solutions
• Create and update tech and end-user documentation using a wiki (Confluence)
• Mentor colleagues and deliver end-user training

• Monitor and manage the IT ticket queue to ensure KPI's are achieved
• Proactively contribute to and drive team performance

Requirements

• You have a methodical approach to troubleshooting

• You are a passionate, service-oriented team player who possesses excellent organizational skills
• Ability to adjust quickly to changing priorities and make quick decisions with limited information
• Great understanding of Windows operating systems
• Good knowledge of Microsoft Windows Server, administration tools, and email systems (AD, DHCP, DNS, Microsoft 365)
• Basic understanding of internal networks (routing, DNS, DHCP, etc)

• A good understanding of security standards to protect IT devices

Bonus points

• Good knowledge of Mac OS
• Experience with software development systems including JIRA, Perforce
• An interest in computer games, or game development

Who we are

Sharkmob was founded in 2017 and has offices in Malmö, Sweden, and London, UK. The studio develops AAA-quality games for PC and console, using the Unreal Engine to power its ambitions of taking multiplayer games to new heights.

Currently, we are working on two major projects: Exoborne – a Sharkmob original game created in Malmö, is a tactical, open-world extraction shooter set in a United States torn apart by apocalyptic forces of nature. The second project, developed in London, is another Sharkmob original IP yet to be announced. Our first game, Bloodhunt - a battle royale set in the Vampire: The Masquerade universe, was released on 27 April 2022.

At Sharkmob, we are committed to building an inclusive team that represents diverse backgrounds, perspectives, and skillsets – because we believe that helps us create great games. We welcome all candidates who are aligned with our core values of shared ownership, smart decisions, and, last but not least – having fun! We hope you want to join us on our adventure and become a part of our crew. You can find more great perks of being a crew member. If you want to know more about Sharkmob and our projects, visit our homepage.