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IT Support Desk Technician (Tier 1)

Sega Europe
Horsham, United Kingdom
1 month ago
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Creative Assembly is looking for two passionate and driven IT Support Desk Technicians to join our growing team in Horsham, West Sussex.

As an IT Support Desk Technician, you will be identifying, diagnosing, and resolving technical problems for the Company. Support technicians are the first port of call within our IT team for support incidents and requests. You will be gathering information from staff to allow for quick and efficient resolution to issues with the support of the IT department. Technicians will need to have a customer service mindset, be comfortable talking to staff, diagnosing, and troubleshooting issues, and installing/deploying desktop hardware and software.

In the event of larger problems or changes, you will need to be comfortable discussing with other IT discipline teams and escalating to other support technicians or IT department teams following ITIL processes.

Key Responsibilities

On a day-to-day basis, you will:
Knowledge, Skill and Experience

Essential
Desirable
About Creative Assembly

It’s an exciting time to be a part of our craft-led studio as we push boundaries, creating deep and detailed experiences that last.

Our teams are diverse from across the world, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life. We are united through our shared values of Quality, Focus, Teamwork, Respect and Trust and we win awards for our culture and our people-centric approach, having won a Best Place to Work Award for five consecutive years. We invest in our people, the studio, and our projects. We are a company that’s secure and safe – you don’t need to worry about job security at CA.

Flexible working at Creative Assembly includes hybrid, fully remote for eligible roles, and in-studio. We recognise that there is no one-size-fits-all approach and empower our teams to define the working patterns which work best for them, which may mean different things for different teams and roles and at different times.

We’ll give you the creative freedom, tools, support, and development to achieve your potential.

Our studios are based in Horsham, UK and Sofia, Bulgaria, including several bespoke state-of-the-art audio suites and a dedicated motion capture facility.

We offer many benefits to support you and your family including:
Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief. Create Your Profile — Game companies can contact you with their relevant job openings.
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