This job might no longer be available.

IT Support Analyst - IT Team

As part of a dedicated IT Support team in London, you will have a unique opportunity to build a career in a cutting edge IT department. You will join a team of experienced IT support staff and will be tasked with supporting a large team of experienced game developers and system engineers.

As an IT Support Analyst at Improbable, you will be primarily responsible for helping support our development teams with a focus on high-level desktop and laptop hardware builds. You will need to use your experience in troubleshooting technical hardware, fixing system issues, maintaining onboarding processes, managing access control and will often be assisting in the deployment of global IT initiatives across our international office locations.

We’re working to leverage the latest hardware systems and cloud hosting technologies in order to manage, build and support our organisation. Our common goal is to enable Improbable to meet our development goals by accelerating IT systems and services worldwide. We are dedicated to advancing user experience and supporting the growth of Improbable.

Your Opportunity:

• Accelerating development through IT support
• Fine-tuning our hardware specifications to tailor for the role
• Advancing the user experience in our onboarding process
• Supporting the deployment of our hybrid cloud games hosting service to the user

Why You’re Made for This:

• You are up to speed with the very latest in desktop hardware technologies
• You enjoy building machines from scratch
• Enjoy a fast-paced team focussed support environment
• Are an established high performer within the desktop support IT space
• General passion for games and game development
• Are familiar with Google Services including Google Workplace/ Google Meet
• Worked extensively with Windows OS and Mac OS

Everyone brings different experiences, perspective, knowledge and skills that makes each one of us brilliant. You don't have to meet all the requirements and experiences on this job advert to apply for and be successful in this role.

#LI-DD1

About Us

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.

We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.