IT Support Administrator

Sony Playstation
Paris, Paris, France
15 days ago
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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role: IT Support Administrator

Role Overview:

‘SIE Enterprise IT Support – Europe’ provides support services to the European user base. The broad computing environment runs Microsoft Windows as the core operating system for desktops, laptops and thin clients, integrated with Active Directory and Microsoft Windows Servers.

In addition, the team supports an expanding Apple Mac environment running MacOS on Apple iMac’s and MacBook Pro’s. As part of this expansion, Apple devices are enrolled under central management using JAMF Pro.

The IT Support team fills a key role within the Enterprise IT function. The objective is to ensure Tier 2 support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to the direction set by SIE IT.

The role principally focusses on the provision of technical support of systems and services to the internal user base and other SIEE IT customers. The IT Support Admin will work in a team of 10+ (across the European offices) and have shared responsibility for maintaining working standards and robust processes.

The role is principally based in Paris [SIE France] and will also have shared responsibility for the SIE Benelux office in Hilversum, The Netherlands. On an agreed schedule, there is expectation to visit the London office to participate in team training and in-person upskilling. Additionally, onsite support of other SIE sites across Europe and others on request, will form part of ongoing responsibilities.

The wider team is responsible for request fulfilment and incident resolution of systems and services beyond the remit of the Global IT Service Desk, with some involvement in the progression of other functions including service readiness, knowledge management etc.

Core team objectives include:

What you’ll be doing:

What we are looking for:

We’re looking for someone with a dynamic and proactive approach to IT support; someone who can communicate effectively in both French and English, to Leadership, working autonomously and confidently within the agreed global practice and procedures.

If you love working in IT, are comfortable working with all levels of the business and are highly self-motivated, this could be the role for you!

Technical

Non-Technical

Qualifications

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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