IT Specialist

Teamwork & Collaboration

• Contribute to IT teams’ goals by accomplishing related duties as required.

• Mentor other IT Operations Support personnel on hardware and software problem analysis and resolution.

• Assist IT System Operations Admins, IT Team Lead and other team members in testing, implementing, and documenting of projects and tasks.

• Provide guidance on resolving complex issues raised by end-users and other members of IT Operations Support.

• Understand and assist as Technical POC for IT Operation Support staff in issues related to network, systems and storage.

• Adhering to company policies and procedures to help administer the IT operations in technical and people management concerns.

Technical Performance

• Provide technical support using Jira ticketing system in the use of computer hardware and software.

• Provide support to other sites depending on the remote capability and scope.

• Assist and support Regional and Global IT Operations on per need basis during project implementation.

• Understands ITIL process and incorporate its best practices on tasks being performed.

• Analyze, identify and resolve complex business and or technical problems requiring detailed knowledge of systems and applications.

• Investigating and solving problems related to local area networks / wide area network performance, connectivity and related issues.

• Maintain and configure hardware and software systems according to company policies.

• Perform workstation deployments and moves by installing, monitoring and supporting functions of desktop operating systems and related applications.

• Create, edit and disable digital identity accounts, switch respective security levels.

• Perform routine monitoring and inspection of network and server systems.

• Test network and server systems to verify functionality and performance.

• Perform hardware and software upgrades to achieve optimum performance levels.

• Provide technical support to servers, networks, telephones, and other computing platforms.

• Identify scope, plans, and deliverables for assigned projects.

• Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions.

• Understand and maintain security, integrity, and business continuity controls and documents.

• Manage own projects/tasks as required by the business.

• Provide evaluation on third-party products and IT vendors for quality and technical compatibility.

End-user Care & Communication

• Interact with the customer to gain an understanding of the business requirements, technical context in line with organizational strategic direction.

• Coordinate and collaborate with other IT teams in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.

• Confirm and prioritize project plans and deliverables with the customer.

• Provide exceptional customer service to all company departments in resolving any functionality issues with business systems.

Results, Quality & Continuous Improvement

• Create, edit and maintain the IT documentation, processes and policies.

• Analyze and identify trends in issues reported and propose preventive solutions.

• Conceptualize, design, construct, test, and implement process improvements to streamline IT daily tasks.

• Participate in research and stay current on emerging tools, techniques, and technologies.

• Assist in overseeing and organizing IT inventory, maintenance & testing and quality documentation.

Requirements

Experienced in any (at least 4):

• Backup and Recovery
• Windows Server Administration
• Network Administration
• Good understanding Firewall Administration
• MS Office 365 Administration
• Virtualization technology: Hyper-V / VMWare
• Storage Administration
• Software Deployment Tools

Knowledgeable in:

• Administration of overall IT infrastructure
• People Management
• Infrastructure best practices
• Project Management

Advantageous in having:

• Linux Administration
• Scripting (PowerShell, Python, Bash, etc)
• Automation and Configuration Management (PDQ, WSUS, SCCM, WDS)
• Technical Certification (ITIL, Microsoft Certificates, etc)
• Experience in the videogame industry

• Mid to High degree of problem-solving skills

• Good understanding of people, management processes, and customers’ needs.

• Experienced in providing IT solutions in a fast-paced environment

• An ability to stick to strict deadlines.

• Customer Service oriented

• Keen eye for detail and thoroughness.

• Strong interpersonal and collaborative skills

• Good verbal and written English communication skill (virtual / face-to-face)

• Proactive and autonomous in completing tasks

Benefits

• Great Place to Work Certified (August 2022-2023)
• Healthy work-life balance
• Competitive compensation and benefits in the market
• Hybrid to Remote setup