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IT & SaaS Administrator

Voodoo is a tech company that creates mobile games and apps. With 6 billion downloads and over 150 million monthly active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta.

The company is one of the most impressive examples of hypergrowth in the ecosystem, having raised over $1B and backed by Goldman Sachs, Tencent, and GBL.

Voodoo is now a team of over 750 employees worldwide, we’re looking for talented individuals from across the globe to come and entertain the world with us.

Our IT team supports the company’s performance and growth by building and delivering the best possible service and constantly looking for ways to innovate and increase efficiency to keep Voodoo ahead of the market. Seated within the People team, the IT team is constantly evolving and aims at stabilizing around a 3-level organization made of technicians, admins, and an overall manager.

Role

• Provide on-site day-to-day hardware and software technical support for our employees and be the first physical point of contact
• Handle Onboarding and Offboarding: deploy laptops (mostly Macs) with the required configuration, ensure traceability of hardware provided, licenses management…
• Manage ticketing as a level 1 player. Your role will be critical in answering our daily requests and allocating them to level 2 or 3 depending on the complexity of the request
• Support management of computers with MDM solutions (Jamf / Intune)
• Support management of Voodoo's phone fleet (IOS/Android)
• Manage storage facilities and be responsible for their organization
• Maintain and improve the internal knowledge base
• Collaborate within the team to improve processes and provide efficient solutions

Tech environment

• G Suite
• Slack
• Atlassian /Jira Software
• Azure Active Directory and Office 365
• MDM : Jamf (Mac & Iphone) & Intunes (PC Windows)
• SSO, SAML : Okta
• SaaS Management : Torii
• EDR Management : Palo Alto Cortex
• Bamboo HR, Lever, Lattice
• Cisco Meraki (LAN, WIFI) & Palo Alto (Firewall)
• VC Systems : Polycom X30 X50 (ZoomRooms)
• Hardware: 85% Apple, 15% Windows

Profile

• You have already supported Apple / PC devices
• You have used G Suite and other common SaaS applications
• You have great verbal and written communication skills in French and English
• You always want to deliver the best service and are eager to learn new things and improve your knowledge
• You have strong troubleshooting and problem-solving skills
• You take initiative and are structured in your day-to-day
• You want to work in a fast-paced, high growth Scale-Up environment

Benefits

• Competitive salary upon experience
• Comprehensive relocation package (including visa support)
• Swile Lunch voucher
• Gymlib (100% borne by Voodoo)
• Premium healthcare coverage SideCare, for your family is 100% borne by Voodoo
• Child day care facilities (Les Petits Chaperons rouges)
• Wellness activities in our Paris office
• Unlimited vacation policy
• Remote days