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IT Production Manager

Job Description

The IT Production Manager is responsible for implementing the best processes, methods and tools to deliver quality pre-launch, launch and post-launch of a portfolio of Ubisoft Games.
In other words, he is the champion of the delivery, reliability, resilience and operational excellence for the online infrastructure of Ubisoft games, maintaining a balance between our partners happiness and games’ infrastructure health.

Responsibilities:

The main responsibilities of this position are:

Project management

• Organize and coordinate activities and resources in collaboration with the teams’ managers and according to the production needs,
• Ensure follow-ups on stage gates and keep deliverables and timelines on track,
• Assess workloads to support teams when defining the scope,
• Ensure that the actual progress of the deliverables reflects the planning,
• Evaluate risks, impacts and consequences,
• Effectively communicate with team members to inform them of current projects and their progress,
• Make relevant interventions when prioritizing initiatives-based production team’s vision and technical constraints,
• Seek support from subject matter experts when considering new needs (hardware equipment and software technology, monitoring, etc.),
• Communicate and circulate reports and information relevant to HQ and studio.

Operations management

• Coordinate Post Launch with Production teams,
• Participate in SLAs (service level agreements) and OLAs (operational level agreements) definition and negotiation,
• Audit the service management processes (Incident Management, Change Management, Problem Management) and address any gaps to meet the business needs,
• Coordinate transversal inter-team operations during emergency situations and,
• Handle Crisis Management in case of escalation and participate to post-mortems for the realm,
• Analyze operational trends and propose changes to existing processes when required,
• Prioritize opportunities to improve the service and drive improvement initiatives.

Finance

• Carry out operational follow ups on the budgets allocated for hardware equipment and software,
• Plan tasks to carry out the budget (and quarterly reviews) and present to executives,
• Help define deliverables for content and milestones and any related changes (new milestone dates, etc.) and implement processes to resolve issues,
• Ensure operational budgeting oversight and follow-up of the actual costs,
• Build operational budget requirements.

Carry out all other related tasks.

Qualifications

Training:

Bachelor’s in Computer Science, Project Management, IT, Business Administration or equivalent work experience.

Relevant experience:

• 5 to 7 years’ experience in IT (development or operations)
• Minimum 3 years’ experience in project management (waterfall, agile or both)
• Experience working across organizational boundaries on a local and global basis is an asset
• Technical background in either software development, IT operations, IT management or software development management (asset)
• Scrum master, Agile Coach or PMP certifications (asset)

Skills:

• Leadership & negotiation skills
• Ability to solve any problems quickly
• Ability to make decisions quickly
• Ability to work effectively in a fast paced changing or ambiguous environment
• Ability to communicate effectively with all levels of management
• Ability to make complex information accessible to everyone
• Ability to define and organize priorities
• Highly organized and rigorous
• Solid interpersonal communication skills
• Autonomy, Curiosity, ownership, proactivity and pragmatism

Knowledge:

• Excellent English skills (spoken and written); French fluency is an asset
• Broad understanding of IT technologies and business considerations
• Understanding of the picture of the end-to-end service and how the components interact to deliver the service
• Agile methodologies and frameworks (Scrum, Kanban)
• Dev-Ops Movement and principles
• Mastery of MS Office suite, Jira, Confluence, Service now (asset)

Company Description

Ubisoft Montreal, an industry leading developer of video games, located in the heart of Montreal’s Mile-End, offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises.

When you join Ubi Montreal, you enter a community of passionate, extraordinary people connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.