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IT Operations Specialist

The opportunity

We are looking for an IT Operations Specialist to join our Unity Technologies office based in Copenhagen.

You will be key in supporting and maintaining the IT hardware and software for our employees, as well as rolling out IT projects and much more. One of the big challenges will be to effectively service and connect with the different Unity offices in the region – ensuring a proactive approach and timely delivery and execution.

You will represent the IT team in our Copenhagen office and work closely with colleagues around different locations in EMEA. This means that you are part of an international team, where you also solve tasks on our global support tasks list.

What you'll be doing

• Preparing computers and accounts for new starters ready for their first day
• Onboarding new staff on their first day, helping them get set up with their computer and accounts
• Providing in-person support to staff in Copenhagen, and remote support to staff worldwide
• Keeping users updated on the status of their requests, as well as the IT Operations Lead
• Identifying when a computer problem requires hardware repair or replacement and handling the repair process end-to-end with the manufacturer or service provider
• Engaging with our computer and peripheral suppliers to get quotes, create purchase orders, place orders, take them in and maintain a stock of equipment in the Copenhagen office
• Preparing and shipping equipment to remote workers

What we’re looking for

• An IT related degree or relevant professional experience
• Experience with both macOS and Windows computers
• Great problem solving skills
• Great communication skills both verbal and written
• Good at adapting to changes, delays and unexpected events

You might also have

• Experience with setting up and troubleshooting audio-visual equipment for meeting rooms
• A passion for creating and improving documentation and processes
• Good knowledge of networking and experience with network troubleshooting

Life at Unity

Unity is the creator of the world’s most widely-used real-time 3D (RT3D) development platform, providing content creators around the world with the tools they need to build rich, interactive 2D, 3D, VR and AR experiences. In fact, apps made with Unity reach 2.7 billion devices worldwide, and were installed more than 24 billion times in the last 12 months.

The global engineering team keeps Unity at the forefront of technology and — working alongside partners like Magic Leap, Google, Facebook, Oculus and Microsoft — ensures optimized support for the latest technology and platforms. Unity is powering the real-time revolution, expanding beyond games and breaking into other industries including automotive, film, architecture, engineering, construction and more.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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