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IT Infrastructure Analyst

We're looking for a talented and passionate Senior Infrastructure Analyst to join Wildlife's CORPORATE TECHNOLOGY team in Brasil in a hybrid mode (1 week per month at the office).

As a Senior Infrastructure Analyst, you will Manage and sustain our corporate tech solutions operation that includes on-prem services, AWS cloud services, and applications, lead, design, and deploy project and operational tasks to sustain, improve, or transform our current solutions consumed by the internal workforce. For this role, you'll work in Hybrid Cloud solutions with AWS environment, Identity management with Okta, credential and domain management with Active Directory and Azure AD, Google Workspace governance, Google security features, Endpoint management, application packaging with Workspace One, SaaS governance and solutions, application management/governance for Perforce Helix Core, Render Farm, Design and 3d applications, storage systems, backup routines, and tools. This position plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet customer demands in a cost-efficient manner. It is highly important to bring not only a good technical background, but also excellent communication skills. The right person for this position is hard-working individuals who possess superb interpersonal skills, and are passionate about delivering end-to-end customer-driven solutions and solving problems.

What you'll do

• Manage AWS hybrid solutions including On-Prem services and its infrastructure;
• Sustain backup process for all solutions including AWS, OnPrem Storages, and SaaS applications;
• Manage all company endpoint devices, their compliances, app packaging, and patching with WorkspaceOne;
• Review, design, and deploy AWS solutions improvement looking for cost-efficiency;
• Sustain and maintain Perforce environment, servers health, depots, and data;
• Sustain Identity Management ecosystem including Active Directory, Azure AD, Google Workspace, and Okta;
• Maintaining services with high availability and performance;
• Analyse, research, and deploy new required solutions to meet internal demands requirement;
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Monitoring and managing all solutions provided internally, taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Collaborate with colleagues to oversee, monitoring, and sustaining network solutions, including internet circuits, firewalls, routers, switch, and access point ecosystems;
• Leads small negotiations and manages vendors/partners services and lead issue resolution with IT suppliers, IT services, facilities services, and providers;

What you'll need

• Educated to degree level preferred but nor essential
• Proven track record of infrastructure management role
• Active Directory and Azure
• AWS services
• Workspace One
• Google Workspace
• Perforce is superb plus for the perfect candidate
• Team playable but know how to work independently to meet deadlines
• Strong organization, time management, and attention to detail
• Flexible approach, able to operate effectively with uncertainty and change
• Drive, self-motivated, enthusiastic, and with a "can do" attitude

More about you

• Strong Customer Success and problem-solving mindset
• Committed to delivering exceptional experiences for our services
• You´re creative when solving problems and is continuously seeking improvements for processes and solutions;
• Good communicator with clear, objective and efficient oral and written communication
• Curious, proactive, full of energy
• Can easily apart to a dynamic environment with a lot of changes
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result.

About Wildlife

Wildlife is one of the leading mobile game developers and publishers in the world. We have released more than 60 titles, reaching billions of people around the globe. Today, we have offices in Brazil, Argentina, Ireland, and the United States. Here, we create games that will excite, intrigue, and engage our players for years to come!

Equal Opportunity

Wildlife is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, colour, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law.

We're committed to providing accommodations for candidates with disabilities in our recruiting process.