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IT & HW Intern

Job Description

1. HW Service:

• Register and keep track of all devices borrowed by the production teams, ensuring that the borrowers keep, maintain, and give back the devices in accordance with the company regulations
• Examine cellphone unit, observe the operation, install the testing program into it to test and update phones’ technical specs, specific issues, and solutions, drivers, tools into Technical Knowledge Data Base Web Tool
• Run HW process; HW tools, observe and optimize the process related to the task and raise new ideas to make HW process effectively (Hardware Lockbox, DMT Report and SIM Cost)
• Ready to come to the company to support the emergency cases if receiving the requests

2. IT Service:

• Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
• Set up/Revoke, Maintain/Upgrade the PCs (hardware/software/connectivity) for newcomers/resigned User and Gameloft employees from other studios
• Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
• Completing other administrative tasks such as support for the Company Events

Qualifications

• Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing, and troubleshooting issues
• Fair English; Speak and Write
• Possessing customer/service-oriented mentality
• Being proactive, willing to learn and to work overtime when requested
• Being social, communicative, calm, and flexible when dealing with users
• Being innovative, cooperated, responsible, disciplined timely, and accurate in performing tasks
• Well-organized and detail-oriented
• Teamwork and good working attitude

Additional Information

Why joining Gameloft?

• You want to be part of an exceptional experience, within a company that is constantly growing!
• You want to work with talented people who are industry pioneers!
• You want to join a global company and meet great people around the world from all walks of life.
• Or, just you are looking for a great place to work!

What we offer?

• Vacation and personal days off
• Flexible schedules
• Supportive working climate, a young and dynamic team with a free communication style and also the possibility to make outstanding performances fairly rewarded
• Get the chance to work in a multi-national team
• Workshops and team building activities
• A game room & Sport Clubs free for employees : Soccer, Pingpong, Swimming, Yoga, Gym.
• Competitive remuneration and benefit packages

We can’t wait to find our next great talent!

Please submit your CV, cover letter, and portfolio (if applicable) to recruitment.hn@gameloft.com

Please note that only selected candidates will be contacted and your CV will be saved in our database for future suitable open jobs.

Want to learn more? Please visit our Website: http://gameloft-sea.com/

Survey

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Company Description

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About Gameloft

Leader in the development and publishing of mobile games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 113 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 5,700 people worldwide. Gameloft is a Vivendi company.

All trademarks referenced above are owned by their respective trademark owners.

Gameloft Hanoi Studio is always on looking out for the best talent to join our team and create the best experiences for not only players but also our employees.