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IT Generalist
2 years ago
Who are Bad Robot Games?
Founded in 2018, Bad Robot Games is an evolving development & publishing house made up of game industry veterans who are committed to constantly innovating on how stories are played.
Working closely with our colleagues at Bad Robot Productions, our projects unite our games industry veterans, our film and TV colleagues, and our larger network of talent (writers, composers, sound designers, concept artists, and more), to allow us to blend areas of expertise, and diverse perspectives to create expansive worlds and stories.
We are looking for an experienced IT Generalist to join the team and build something totally unique with us.
WHAT YOU'LL DO
We are looking for someone who is excited about the prospect of being part of a start-up. You will provide IT generalist duties for our small (but growing!) team.
You will be working with our team to develop our licensing and security policies, get new employees onboarded with equipment, address issues that may come up with equipment (as needs arise), and be ready to support a fully remote team.
RESPONSIBILITIES
- Key point of escalation for IT related requests, quality issues, hardware, and software
- Able to work well with all levels of seniority, as well as across the organization to bridge communication with Bad Robot Productions IT.
- Provide troubleshooting for hardware and software applications.
- Manage administration of user accounts including email, remote access, etc.
- Assist in setting-up and upgrading computer systems for end users.
- Provide end user application training as needed.
- Maintain, troubleshoot and resolve LAN/WAN connectivity issues.
- Provide IT support and service to end users.
- Monitor IT systems for proper operation and working conditions.
Skills
- Experience with Remote communication software (e.g. Slack, Discord, Zoom, etc.)
- Passion for games and a desire to remain up to date with the latest technologies
- Excellent communication and customer service skills.
- Have experience troubleshooting, diagnosing and fixing problems.
Culture
Honest and heartfelt desire to make the world a genuinely better place. This is a remote friendly position.
BENEFITS and MORE:
Startup mentality, Bad Robot benefits:
- Competitive salary and benefits
- 401(k) program
- 100% paid Medical / dental / vision, life, and employee assistance program
- Flexible vacation and company paid holidays
- Paid parental leave
- Fertility Benefits
- Student Loan Repayment Program
- Social impact programming, education, and awareness offering via Good Robot
Distributed Team and Remote Friendly:
- It’s 2021, games are being made by developers spread across the world. Our HQ is located in Santa Monica, CA, but our team collaborates from all over.
- For now, we are only accepting remote candidates in the continental USA, but may be interested in changing this policy as we grow.
Funded, but Independent:
- Backed by strategic and venture capital firms Galaxy Interactive, Horizons Ventures, Tencent, WBIE, and Iconiq, we have incredible investors who believe in the future of storytelling in games, and our ability to deliver on that promise.
We believe that our studio should be representative of the people who play our games.
- Our goal is to make games in which all players can see themselves.
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