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Helpdesk Support Engineer

We have a state of the art studio located in the heart of the beautiful Gunwharf Quays in Portsmouth overlooking the Harbour and we are looking for an onsite Helpdesk Support Engineer to join our team here at Climax Studios. This position requires a tenacious self-starter who enjoys problem solving complex and difficult issues using a mixture of software and experience. You will work closely with the IT Manager to maintain user’s up time and support on-site and remote workers.

The role is studio-based with no remote working options.

We are unable to consider applications from overseas candidates, requiring a visa at this time.

Responsibilities:

• Support users with requests via the ticketing system, while keeping IT security at the forefront of every decision
• Replacing and maintaining hardware for user’s PC’s
• Work alongside the IT Manager to ensure planned upgrades are implemented with minimum downtime
• Maintaining the ticket system with regular updates
• Updating documentation of working practices
• Upgrade different types of hardware and software with minimal impact to users
• Setting up new user’s accounts and profiles and dealing with password issues
• Maintain security at all times with secure working practices
• Monitoring and maintaining computer systems and networks

Requirements

• Understanding of basic Network Protocols
• Knowledge of up-to-date hardware
• Experience of working in an O365 environment.
• Hands on knowledge of changing hardware
• Strong problem solving and resolution skills
• Ability to produce clear, concise and accurate documentation and job notes
• Knowledge of DNS/DHCP/AD roles
• Knowledge of VLAN's
• OS experience - Windows Server 2019, 2022
• Experience with Windows 10 Pro & 11 Pro
• Two years’ experience in a similar role.
• Flexible and willing to work outside core business hours, when required.
• Asset tracking and management of overseas assets

Desirable

• Experience of working in a development environment and configuring development equipment.
• Experience working with G-Suite advantageous, but not essential
• Having their own transport.

Qualities and attitude:

• Strong organizational and planning skills with the ability to prioritise and manage tasks
• Analysis and problem-solving skills
• Effective and concise communicator, both written and verbal
• Natural interest in IT with the desire to stay abreast of new solutions and technologies

Qualifications & training:

• Educated to at least A Level or equivalent
• ITIL foundation certificate advantageous but not essential
• CompTia A+ advantageous but not essential

Benefits

• Regular social events
• Cycle To Work Scheme
• Pension
• Fresh fruit and snacks
• A friendly, focused, ambitious and relaxed working environment
• Ongoing training and development, with career progression
• Discount card for all the shopping centre stores
• Great seafront location, a short walk from the rail station, bars, restaurants, coffee shops
• Group Private Medical Insurance provided by BUPA
• Group Life Insurance
• Employee Assistance Programme
• Private Dental Insurance
• Group Income Protection
• Company Pension Scheme
• Cycle To Work Scheme
• Eye-Care Vouchers

Perks

• Bring your doggo to work! We're a dog friendly studio, bring your pooch in to meet us.
• Bean to cup coffee machine in the studio.
• Fresh fruit and healthy snacks provided daily, breakfast and some not so healthy snacks.
• In-house clubs and socials. From board games, tennis, football to D&D nights, there are lots of opportunities to socialise.
• Regular Socials including Project Wrap Parties, team and studio events, Christmas and annual Summer parties and soem great charity fundraising events.