Help Desk Administrator
14 days ago
Job Title:Help Desk Administrator
Job Title: Help Desk Administrator - Raven
Reporting To: Director, Information Technology & Operations
Department: Information Technology & Operations
Location: Madison, WI
Founded in 1990, Raven Software is the developer of numerous award-winning games including Hexen , Star Wars Jedi Knight II: Jedi Outcast , Marvel: Ultimate Alliance and most recently, a major contributor to the blockbuster Call of Duty ® franchise. We’re based in Middleton, Wisconsin, a suburb of Madison, annually ranked on numerous lists as one of the top places to live and work.
We have a unique vision for our industry. One that has and continues to inspire us. We bring no egos. We focus on what is best for the game. We hire stunning peers. We own our own mistakes. We treat each other with respect. After nearly 30 years, Raven Software is still thriving. We developed a team who cares about one another, our games and our players. As we enter the next exciting chapter of our story, we are growing. Our team is creative, highly intelligent, well-led and equipped to face this exciting future. If you want to work with a world-class team, on exciting new projects, then apply today! We look forward to hearing from you.
Raven Software is wholly owned by Activision. To learn more about our studio, please visit us at www.ravensoftware.com, on Facebook at www.facebook.com/ravensoftware, and @RavenSoftware on Twitter.
As a Help Desk Administrator you will be responsible for the delivery of IT support and assistance to our staff. This includes supporting various business applications, operating systems, and hardware. You will also be responsible for the deployment of new workstations, displays, and development hardware. Ultimately, you will ensure our end users are always up and running.
Your day-to-day priories will be providing excellent customer support to our users by responding to helpdesk tickets and resolving issues, so topnotch troubleshooting and communication skills are a must. Issues can range from installing, modifying, or repairing computer hardware or software to managing user accounts to troubleshooting complex issues. You will also be assisting with the onboarding of new staff at the studio and managing hardware inventories. Given the nature of our environment, you will occasionally need to be available to work off-hours to deal with serious outages or to respond to immediate problems. Our team is very dynamic and flexible so there will be other duties assigned as needed.
- Associate’s degree preferred or high school diploma with minimum of 2 years IT experience
- Friendly & customer focused support a must
- 2+ years experience in Information Technology roles with a focus on help desk or customer support.
- Extremely comfortable in Windows environments
- Ability to work in a fast-paced environment.
- Must be able to lift 50 pounds
- Excellent analytical and problem-solving skills
- Willingness to learn new technologies to support company growth.
- Excellent communication skills to interface with various business partners and leadership
- "Can-do" attitude with a desire to learn
- Organizationally savvy to handle multiple business priorities simultaneously and prioritize and complete work within stringent deadlines
- Ability to travel on an as-needed basis
- Specialization certificates such as CompTIA A+, Networking+, etc. preferred
- Previous experience in similar roles in the video game or technology industries preferred
- Passion for or curiosity about video games
Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty ®, World of Warcraft® , Overwatch ®, Diablo ®, Candy Crush ™ and Bubble Witch ™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!
Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!
The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
Raven Software is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.