Head of Trust and Safety

San Francisco, CA
1 month ago


About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

Twitch is seeking a highly experienced Head of Global Trust & Safety to lead a world-class team that creates clear policies and expectations for the Twitch community, ensures consistent and fair enforcement of our standards, and builds trust between Twitch and its community of creators, viewers, developers, and advertisers.

You will be directly responsible for making Twitch safer, enabling creators to express themselves, encouraging diversity on the service, and enhancing our brand. You will build strong relationships and solve complicated problems with internal stakeholders in Partnerships, Legal, Public Policy, Product Development, and PR. You will lead the development and enhancement of policies that help shape the expectations and behavior of our community. You will be called-upon to make tough decisions in novel situations, and to deliver recommendations under tight time pressure , often among senior executives and internal experts with competing viewpoints. You will represent the company among industry peers and governments, contributing to the broader conversation about internet safety, and bringing cutting-edge policy developments and best practices back to Twitch.

You will manage a global team of highly skilled content moderation and policy professionals who respond to issues on the service 24 hours a day around the world. You must have demonstrated experience in hiring and developing the best talent , and in creating a work environment that ensures their safety and health.

You will lead Twitch in finding ways to identify and mitigate unwanted behavior on the service, while still promoting streamer development and expression. Additionally, you will be expected to propose, develop, and lead broader efforts to ensure Twitch is a trusted and safe community for both creators and viewers. This will involve developing new community and internal guidelines, identifying sources of abuse, and establishing ways to improve how Twitch communicates its vision to the community.

You Will:

You Have:


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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