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Head of Technical Operations

2K develops and publishes interactive entertainment globally for console systems, handheld gaming devices and personal computers, including smartphones and tablets. 2K is a leading publisher of today’s most popular gaming genres and most well-known for critically acclaimed game franchises like NBA 2K, WWE 2K, Bioshock, Borderlands, Evolve, XCOM and the beloved Sid Meier’s Civilization.

This role will be responsible for the orchestration, change management and incident response for 2K’s production environment globally. A successful candidate will be able to manage teams in multiple locations while driving automation and optimize processes and procedures.

• Develop and maintain processes through building change management and orchestrating rolling changes into production in for worldwide development teams
• Manage and develop a team 20+ employees across multiple locations
• Partner with customer support and customer relations to provide communications to fans
• Provide internal engineering teams a customer driven approach with transparency and metrics
• Work with teams to integrate 2K technology into games in a CI/CD pipeline
• Oversee and mitigate outages that impact employees and games in production
• Maintaining all global infrastructure in public and private cloud and maximizing system up time everyday throughout the year

• 10 plus years working with technical operations
• Management background 10+ years, experience managing distributed employee network preferred
• Understanding of change management at a global scale
• STEM background
• Global work experience
• Understanding of ITIL and six-sigma
• Superior communication skills, written and verbal

#LI-2K