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Head of Operations

QVS Head of Ops

Quality Verification and Standards is a global team providing Quality Verification, Certification, UXR and Community Playtest to all EA Studios and external Studio partners.

We're searching for a Head of Operations who'll report to the VP of QVS, partnering with the group's Leadership team and the VP of DTS Ops to guide the planning and control of operational activities. You will meaningfully contribute to strategic guidance for QVS efficiencies and effectiveness. You will set and monitor operational targets for QVS and guide activities that achieve strategic goals. As a primary member of the QVS Leadership Team you will also help build culture and align site operations and communications.

Leadership

• Be driver for efficiency for all QVS functions, help the teams set goals and measure progress
• Demonstrate a knowledge of essential QVS methodologies and an understanding of when to use or adapt each one
• Provide leadership and support to strategic programs to have an impact on future projects and QVS road map.
• Develop Team measurements that track discipline performance, delivery, and financial status and risks.
• Partner with the QVS Leadership team to review resource and execution plans.
• Lead change management strategies for QVS Teams whether through town halls, reviews, workshops or other inclusive methods.
• Partner with PE to employ and grow talent.

Operations

• Provide necessary oversight for and monitor execution of essential QVS game development processes (QV, PQI, Analytics and Engineering). Influence and enhance process frameworks
• Lead process improvement forward through direct and dotted line reports. This includes transparent, predictable and value-added processes for quality product delivery and efficiencies and new ways of thinking about operations.
• Lead Quarterly QVS operational/business reviews by presenting metrics and risks / mitigation for the relevant teams.
• Conduct operational reviews with QVS, advise on best practices and partner to design creative solutions to challenges that arise.
• Handle and coordinate resource planning between QVS Teams, ensuring efficient headcount use across the groups.
• Measure progress and suggest top level actions to address progress shortfalls.
• Anticipate and prepare reasonable contingencies. • Lead and run operational activities of the QVS teams and set clear targets.
• Commit to predictable delivery and risk management.
• Work with the PE team in defining the future workforce strategy including: outsourcing, insourcing, internal development resources, external development resources/external partners and contingency workforce management.
• Support DTS Heads of Ops providing QVS data and insights

Financial / Infrastructure

• Develop QVS operating and capital budgets, resource budget, quality, and predictability targets.
• Provide complex project solutions across multiple disciplines that consider process, analytics and technology.

Who You Are:

• 10+ years of operations and leadership experience in a mobile or AAA Game development environment.
• Present compelling business cases/analyses/recommendations to leadership team.
• Proficient change management skills.