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Head of Customer Success (Bidshake)
2 years ago
Voodoo is a Tech company that creates and publishes hyper-casual and casual mobile games for a wide audience. It is the worldwide leader in the mobile game market through snackable, innovative and creative content combining data and new technologies.
The company raised $200M in 2018 and we have been certified a Great Place to Work France 2020 and Best Workplace 2021. More recently, Tencent has become a minority stakeholder in Voodoo, with a role in framing our strategy to dominate the Asia Pacific region.
#1 worldwide in mobile game downloads, and regularly at the top of the App Store rankings, our games have about 300 million monthly active users and more than 5 billion downloads since our creation. Voodoo is one of the most impressive examples of hypergrowth in the ecosystem, having multiplied its turnover by 5 over the past few years.
With more than 360 employees around the world, we would love you to apply to join an ambitious, innovative and international company!
What is Voodoo’s Culture all about?
We recruit passionate and creative profiles, who combine data and new technologies to disrupt the mobile market. Driven by a test-and-learn culture, we welcome wonderfully talented people wishing to undertake and manage unique, ambitious and challenging projects. Our goal is to foster excellence, both individual and communal, which to us means solving problems by breaking the rules, learning fast and autonomously and delivering with the best execution.
Before applying, you need to know that the company’s Culture is very important to us. Our employees evolve within an environment designed to be a centre for fulfillment. Daily life at Voodoo is characterised by numerous events throughout the year that allow you to feel fully integrated into the team and get involved in creative and innovative projects. Among them: onboarding programs, our annual global summit, other company-wide events, hackathons, game jams, wellness events and more.
What will be your main challenges?
The Head of Customer Success will be responsible for leading the Client Success team and for the ongoing growth of the company’s client portfolios through strategic relationship management, build and maintain the service offering, processes and objectives in order to maintain a high level of satisfaction and ensure the continuous conversion of clients’ contracts.
- Hire, train and manage a team of client success managers
- Create and execute processes to ensure the teams are working according to well-planned strategy and objectives
- Coordinate internal resources for the preparation and delivery of objective based solutions for clients
- Overview the market to spot opportunities and translate into actionable tasks to maximize revenue potential
- Build execution plans for clients’ online marketing activities through running a deep analysis on their activity and pulling significant insights and recommendations
What do we expect?
- Experience in leading client success teams for an international SaaS company
- BA in a relevant field (Business, economics, marketing)
- 3-5 years experience in account management from an online marketing company or network, working with the international market
- Very strong account management and relationship-building skills
- Business development skillsHigh ability to understand the product and a basic technological orientation
- Ability to build short and long term growth plans and manage a large portfolio of clients
What is your team about?
Bidshake is a B2B SaaS startup striving to solve the most challenging problems in the app marketing world by building innovative, scalable solutions. Our clients are some of the largest mobile app publishers experiencing hyper-growth and our team is a tight-knit group that gets things done and never hesitates to go the extra mile for a friend, colleague, or customer.
What do we offer for this role?
Competitive compensation package ⧫ Free shares ⧫ Remote days ⧫ Lunch card ⧫ Wellness activities ⧫ Hackathon ⧫ Seminars ⧫ Global Summit
We are offering all members of staff an unlimited vacation policy, allowing them to take as many paid days off as they wish as long as the work is done and objectives are achieved.
What is our recruitment process?
Our recruitment process typically includes a call with our recruitment team, as well as interviews with your future manager and team members focusing on job fit. We will focus on your soft skills through values fit interviews that will determine if your values are compatible with ours. Lastly, a test / case study will feature at some point in your process.
Does this sound like it was written with you in mind? Excellent! Put in your application and lets discuss the possibilities!
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