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HPS Technician

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

As an HPS Technician you will report to the HPS Manager. You will provide day-to-day technical support to game development and testing teams for mobile devices (phones, tablets)

Responsibilities:

• You will install new firmware, configure and troubleshoot issues related to mobiles phones, tablets, etc.
• You will maintain and enforce HPS policies (asset security, firmware management and hardware).
• You will perform daily asset tracking routines and periodical audits.
• You will recommend improvements to daily operations to achieve better asset tracking and a better service for the teams developing and testing games
• You will help with shipment of mobile devices, when needed, between different EA locations around the world, using company courier services
• You will support the purchasing of mobile devices process by adding newly bought devices to EA's internal databases, inputting invoice information into asset tracking tools, configuring the devices and preparing them for shipment

The next great EA HPS Technician needs:

• You have 6+ months of proven experience in similar role or another customer support role. Study in Computer Science or equivalent may represent an advantage
• You are passionate about Mobile Technology with working knowledge around smartphones and tablets.
• You are experienced in diagnosing basic technical issues
• You are advanced MS excel (can maintain complex spreadsheets)
• You are proficient in English
• You are customer-oriented