Global Help Desk Specialist
3 days ago
Wargaming is looking for a communicative and responsible Global Help Desk Specialist in our Vilnius and Belgrade offices to solve requests and issues from the company’s employees and partners.
This is a great opportunity to enter in IT sector without technical background. In this role, you’ll become familiar with the IT structure, processes, and services used by an international company.
What will you do?
- Manage Help Desk tickets in a timely manner;
- Respond to user issues and requests via phone, email, and live chat (both from English and Russian-speaking users);
- Provide user assistance;
- Register user interactions in the JIRA platform;
- Run diagnostics/troubleshoots to resolve user-reported issues;
- Monitor messages from the alert system, and escalate them to the responsible teams;
- Notify users about global incidents and incident resolutions.
What are we looking for?
- Excellent communication skills;
- 1+ years of experience in any sphere;
- Ability to assimilate/orient in a large amount of information;
- Detail oriented in order to keep detailed notes on tickets;
- Highly organized;
- Customer service orientation;
- Intermediate English level and higher;
- Upper-Intermediate Russian level and higher;
- Readiness for a shift and night work schedule.
What additional skills will help you stand out?
- Basic knowledge of Active Directory;
- Experience with JIRA, Confluence services.
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Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.