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Gaming Customer Success Consultant

Summary

What you'll do

As a Gaming Customer Success Consultant you will be part of our growing Managed Services team. You will partner with our venues offering your gaming expertise along with operational support. This could include assisting our venues with BAU Management, data reconciliation, creating and executing promotional campaigns, running workshops and much more.

You will also assist our venues with setting up, managing and supporting app content and conducting functional and technical product training using various delivery formats including instructor led and computer-based training for our digital products.

Some key responsibilities include:

• Assist venues in required outsourcing tasks including BAU management, reconciliation, reporting and promotional campaign management
• Assist with building up the Managed Services offering
• Provide on-site and remote training and support to our customers
• Scope and Setup our digital products
• Assist customers in managing app content
• Develop structured training courses and supporting documentation
• Ensure any issues raised by customers are followed up and customer is kept informed of resolution timeframes
• Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of our products
• Provide on-site support during the go-live phase of implementation projects and continued support thereafter

What we're looking for

• Epic customer service skills
• A love for helping people and an appetite to learn
• Knowledge of Casino and/or club operational procedures
• Exceptional presentation and organisational skills, including the ability to write training and procedural documentation
• Demonstrated ability to work collaboratively and across all areas of the organisation
• Instructional aptitude coupled with and mixture of strong technical and interpersonal client facing skills
• Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
• Advanced knowledge of Microsoft Word, Excel, and Power point
• Ability to travel to customer sites to deliver training

We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to work on-site at customer venues from time to time as well as the ability to work from our head office in North Ryde or home.

Travel Expectations