Studio Wildcard - Remote
Open role:
Game Enforcement
We're Studio Wildcard, developers of the smash indie hit ARK: Survival Evolved -- one of the most popular and original video games in recent years. Despite our massive success, we've been able to stay independent, so we can steer our own future in games and beyond. There's never been a better time for you to join this adventure and help us build ARK II, the next chapter of our original hit franchise! We're expanding and updating many of the ARK community's most beloved features while taking full advantage of the latest tools and technologies. And now we're searching for an exceptionally talented and passionate Game Enforcer who can create high-impact work for the expanding ARK franchise.
- Coordinate between customer support, community, and development teams to analyze, verify and act on bugs, issues, and exploits reported by players.
- Maintain a professional demeanor when addressing our players as an official representative of our game.
- Delivery of timely and accurate penalties for those breaking the code of conduct.
- Using the tools and metrics provided, identify cheaters/hackers to remove them from the game
- Work alongside the Community Team to inform them of any severe punishments taking place, as well as adjustments to code of conduct
- Coordinate with internal and outside partners on various in-game issues, updates, etc. to ensure that we maintain a high level of customer satisfaction. Identify patterns or common issues players are reporting using data and player feedback to suggest feature updates, player compensation, or issue resolution to Production
- Find monitor and investigate emerging threats targeting our games and our players.
- Support the day-to-day operations of the game security team and game development teams.
- Assist in responding to emergency security incidents.
- Ability to communicate complex technical information to non-technical recipients.
- Develop solutions for process automation wherever possible.
- Prepare detailed reports related to malicious code analysis.
Requirements:
- Deep knowledge and passion for ARK: Survival Evolved.
- Minimum of 1-year cumulative paid game development experience as a QA Analyst or Game Moderator.
- Knowledge of QA tools and proficiency using live game admin commands responsibly and effectively to carry out tasks.
- Comfortable working in a fast-paced environment.
- Strong written and verbal communications skills
- Experience producing well-researched concise reports and presentations tailored to a variety of audiences.
- Knowledge of advanced OSINT (open-source intelligence) tools and techniques and adapting research methods for new threats.
Pluses:
- Any shipped title credited as QA Analyst/Game Moderator/Community Support/Customer Service.
- Fluent in Chinese
- Experience developing research accounts and setting up virtual machines with consideration to operational security.
- Hands-on working knowledge of programming or scripting languages
About Studio Wildcard
Studio Wildcard was founded in 2014 by industry veterans Jeremy Stieglitz and Jesse Rapczak, with the mission of bringing AAA quality to ambitious indie productions designed for core gamers. With countless years of combined industry experience across multiple independent and studio-backed titles, Wildcard's core team continues to grow, with offices in Redmond, WA, and Gainesville, FL including distributed team members across multiple continents.
Equal Opportunity Employer
Wildcard is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy, sexual orientation, or any other characteristics protected by applicable laws, regulations or ordinances. If you need assistance and/or reasonable accommodations due to disability during the application or the recruiting process, please let us know.
Pay Transparency Information
The expected annual base pay range(s) for this position vary based on a variety of factors, which include: (but aren't limited to) skills, competencies, qualifications, knowledge, and experience. Each pay range is only relevant to those residing in WA state and can vary based on geographical location.