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Game Community Manager

Job Description

Job Purpose:

• Gameloft Saigon has an exciting opportunity for a Community Manager to join our teams working on our portfolio of legacy games.
• As a Community Manager, you will join a team of passionate social media & community experts dedicated to nurturing & engaging with core fans & veterans by developing community experiences that keep them loyal to our games.
• In this role, you will be dedicated to fostering healthy & thriving communities on a set of key channels & games. Your key responsibilities will be defining, developing & managing the best community content & experiences, in order to keep them entertained & engaged with the game. As such, you will be planning, publishing & moderating content across various channels, & funneling community feedback in order to support each game team in continuously improving our players’ experiences.
• PASSION is key! For this position, we expect you to have an understanding of the ins-&-outs of gaming communities, & their importance within a game’s lifecycle. Also, it is needless to say that to be truly a great fit for this position, you should be a gamer at heart, with a hands-on understanding of the power of communities in the gaming realm.

Principle Accountabilities:

Channel & Evergreen Content Planning – 40%:

• Develop & produce the evergreen content approach for the social media networks you are responsible for, in equation with the game’s priorities & objectives throughout each period.
• Ensuring that the community of players has first-hand access to patch-notes, tutorials, promotions & information on events happening in the game.
• Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for, & when necessary, propose ways to optimize the content creation process to ensure a positive ROI.

Community feedback loop & reporting – 20%:

• Ensure a steady & constructive flow of community/player feedback to Game Management teams, using the tools at hand. Work on improving the process when required.
• Track & analyze community & content performance KPIs, & capitalize on learnings in order to continuously improve each activation.
• Analyze conversations & identify key insights from the community in order to improve content & community experiences on the channels you are responsible for.
• Reach community performance targets in terms of: engagement, overall coverage, reply times, community Csat, overall sentiment, community retention metrics, & utilize tools & processes at hand in order to continuously improve performance.

Community engagement & moderation – 40%:

• Develop a conversational approach on the channels you are responsible for, to build a strong bond with all community members, catering to MVPs.
• Ensuring coverage across channels, using the FAQs, response bibles & community management tools at their disposal.
• Continuously aiming to improve the engagement & moderation efforts.
• Ensuring the validity & use of all frameworks guaranteeing community safety, crisis management, customer satisfaction & game/update technical issues coverage across the channels they are responsible for.
• Develop & amplify UGC across the channels you are responsible for.

MAIN PERFORMANCE INDICATORS:

• Content performance
• Impact on game KPIs
• Sentiment
• Product feedback
• Community retention

Qualifications

• Min. 2 to 4 years of experience in a similar position
• A passion for gaming & gaming experiences of all kinds.
• Analytical mind & KPI driven
• Understanding of community KPIs & how to track them.
• Understanding of social media networks & how they are used by gamers.
• Experience on community & social media toolstack (e.g publishing tools, social listening tools, content creation tools such as Canva, Photoshop etc.)
• Relationships-driven: Build credible & trusting relationships in a fast-paced environment with a broad range of colleagues & collaborators across the company & the world.
• Fluent in English, both written & spoken.
• Ability to work in a fast-paced & international environment.
• Positive energy, team spirit & a zest of fun are a must.

Additional Information

Recruitment Process:

• (1) Screening call. Only qualified candidates will be contacted by our recruiters,
• (2) Test,
• (3) Interview,
• (4) Offer.

Work Location and Hour:

• Work location: 26 Ung Van Khiem, Binh Thanh, HCMC (hybrid working model)
• Work hours: 08:30 A.M - 06:00 P.M, Monday - Friday

Why Join Gameloft?

• You want to work in an exceptional industry and create games downloaded more than 1 billion times per year.
• You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
• You want to contribute to a vibrant and dynamic atmosphere.
• You want to join a global company and meet great people around the world.
• You will work on a permanent contract with competitive remuneration and benefits package.
• You are looking for a fun place to work in the heart of the city.

What We Offer:

• A hybrid working model.
• A dynamic workplace environment, with over 18 nationalities, where hundreds of world-renowned game titles were born.
• A range of well-being events and policies to support employees physically, mentally, and emotionally.
• An open-space office, a cafeteria, a terrace and a Gaming Area.
• Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...).
• Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves.
• An attractive monthly salary alongside Tet and other performance bonuses.
• Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,...
• 100% coverage of mandatory insurance and extra healthcare insurance.
• A monthly allowance to support lunch meals and working-from-home electricity and Internet bills.
• Other benefits from one of the best employers in Vietnam.

What's more?

• Want to know more? Visit our websites:
  • Saigon Studio website
  • LinkedIn page
  • Facebook page
• Due to the high number of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.

Company Description

Leader in the development and publishing of games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 iOS Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Disney®, LEGO®, Universal, Illumination Entertainment, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

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