Forum Moderator

Cloud Imperium Games
Manchester United Kingdom
15 days ago
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We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent. The Forum Moderator at Cloud Imperium Games is a public-facing position responsible for maintaining healthy discussion and culture on our official Spectrum forums and channels, helping people understand and enjoy the game, developing ways of driving interest and engagement through one-to-many events and communications, and turning reports and hot topics into solutions and improvements for Star Citizen. The Forum Moderator will also provide various levels of support in helping players navigate and learn the website, the launcher, and the game; administering the official website to maintain a safe and secure environment by enforcing the forums code of conduct; and communicating publicly with players on live service issues through email, forums, and live chat. This role is initially a 6 Month Fixed Term Contract with the potential to become Full Time, Permanent. Currently the end date is 23rd December 2024. Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history. For more information about life at Cloud Imperium Games, check this out - https://www.youtube.com/watch?v=P5YvgQ2RX_g What does a Forum Moderator at CIG do? Proactively moderate our official forum and live chat channels, websites, and other relevant platforms such as YouTube, Twitch, and other related Social Media channels Assist Moderation, Community, and Game Support teams with miscellaneous tasks as needed Demonstrate exemplary behavior on official channels to foster healthy, positive, and constructive discussion Deliver a fun level of service and support to our dedicated Star Citizen backers and players, using multiple channels of communication. Interact with players both privately and publicly to provide and process information in response to inquiries, concerns, and requests about products and services Stay current with system information, changes and updates by learning and playing Star Citizen. Write detailed reports of daily activities and occurrences What do we expect from our Community Manager? Able to work with other teams and disciplines to complement and support each other's plans and objectives Able to communicate with others quickly and effectively, both internal and external to Cloud Imperium Games Extensive knowledge of video games and their respective communities Detail-oriented and driven to organize and re-prioritize tasks and decisions under regularly shifting requirements and deadlines Able to confidently communicate about Cloud Imperium Games products with the public Willingness to be flexible with scheduling during peak play periods and game updates. Diversity Statement CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special. Fraud Statement We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info@cloudimperiumgames.com with any information you may have. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history. With studios in Manchester, Los Angeles, Austin, and Frankfurt our colleagues work in a relaxed, innovative, and future thinking environment. We host various sports and social groups, such as tabletop games, wargaming, yoga, football, and tennis, to name a few. We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. Create Your Profile — Game companies can contact you with their relevant job openings.
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