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Field Service Technician
2 months ago
Summary
The gaming industry is an exciting environment filled with amazing career growth opportunities, travel possibilities, and flexible working schedules. Ideal role for someone who loves to be hands-on working with cutting-edge technology and electronics. This person will be responsible for performing installation, support, and ongoing technical service in the field for various types of Electronic Gaming Machines (slot machines) and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.What you'll do
- This position will require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
- Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance.
- Responsible for completing all installations and visitation scheduled by the Operations Manager or Supervisor
- Pre-Site Surveys, follow schedule and perform service activities assigned.
- Maintain inventory accuracy and follow parts inventory process for assigned service vehicle.
- Provide customer support for parts purchasing advice through our national service.
- Aid customers by telephone or in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps.
- Review pre-install documents to determine which parts will be needed to complete the installation.
- Gather and report accurately on service activities by utilizing field service management reporting tools.
What we're looking for
- High School Diploma or its equivalent experience required
- Obtain gaming licenses with the Nevada Gaming Control Board (NVGB) and/or all our approved gaming jurisdictions
- Have a valid driver’s license and be insurable thru Aristocrat’s Corporate insurance program
- Have basic verbal and written communication and customer service skills
- Be able to read, write, speak, and understand English
- Be able to work independently
- Understand Microsoft Office Suite products: Word, Excel, Outlook, etc.
- Travel with little or no notice, potential extended periods and must be able to travel by air any day of the week
- Willing to work extended hours, on-call for dispatch and variable work shifts
- Work in a fast-paced environment and handle several tasks at one time
- Lift minimum 50lbs
- Maintain confidentiality of information regarding the company, company products and employee information
- Have good manual dexterity, eye/hand coordination, good eyesight and normal color differentiation
- Maintain proper grooming and uniform and/or dress code
- No Gaming experience needed
- Technical or Electronics background not required but is preferred
Travel Expectations
Up to 75%
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