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Field Service Supervisor, LATAM

Job Posting Title

Summary

What You'll Do

• Ensures installation, repair, and maintenance of customer gaming machines, signs and meters, and related hardware and software.
• May perform hands on work for such duties.
• Implement and maintain the service delivery model as defined by Technology Services.
• Supervise the development activities for direct reports. Areas include technical training, customer service and business awareness. Ensures “high touch” service model is implemented which includes responsiveness to customer requests.
• Follow up project review with stakeholders, including reported issues and what did we learn to “do differently”.
• In this role, the position will provide communication on customer issues, details to work being performed, and other details necessary to support a collaborative service effort. Routinely provides consultation to customers, direct reports and co-workers regarding Aristocrat’s capabilities, services, programs, business opportunities and other deliverables.
• Makes recommendations to the Operations Manager, Field Operation to assist developing detailed and comprehensive plans to strengthen service delivery capability of Aristocrat.
• Assesses the strengths and weaknesses of the assigned personnel to which he/she is assigned resulting in employee-owned development plans or other actions. Trains and evaluates field service staff as required. Makes recommendations to Operations Manager regarding hiring, discipline, and performance and salary actions.
• Is responsible to monitor and track corporate assets, which include but not limited to: EGM /parts inventories; company leased vehicles, pagers, cell phones, laptops, and other property.
• Other duties as assigned.

Employee Health & Safety
(EHS) and Compliance

All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:

• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
• Follow all lawful employer safety and health rules.
• Wear and/or use Personal Protective Equipment, when and how instructed.
• Report hazardous conditions to management.
• Report any job-related injury or illness to management and seek treatment promptly.

What We're Looking For

• Must have basic verbal and written communication and customer service skills.
• Base level of knowledge of ATI products and services.
• Knowledgeable in logistic and Field Service operations within the region.
• Demonstrate problem resolution skills and the ability to learn.
• Experience working with IT tools.
• Working knowledge of Digital Electronics.
• Familiarity with networking technologies and troubleshooting.
• Skilled in planning and is well organized.
• Understand the business environment and needs.
• Promotes and engages in cross departmental collaboration.
• Strong understanding and use of Microsoft Office Suite, specifically Excel.
• Assigned duties are accomplished primarily in an office/production setting. Must be able to maneuver around an office/production setting, work at a desk/work station and respond to written and oral cues.
• Must have the manual dexterity to operate a computer and other necessary office/production equipment.
• May be required to bend, reach and lift up to 50 lbs.
• Must be willing to work extended hours as needed.
• Must be able to maneuver Electronic Gaming Machines, and related equipment on a pallet jack for extended distances.
• Travel on demand.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.