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Field Operations Specialist - TOK [Contract]
2 years ago
Niantic's AR Operations team spearheads large-scale and experimental data collection projects that power and improve the industry-leading AR technology in our Niantic Lightship platform. This work is foundational to achieving our vision of a real-world metaverse that inspires people to explore the world together. One of the key projects we're working on to deliver that vision is a 3D map of the world that will enable developers to create magical AR experiences accurately tethered to physical locations.
Field Operations Specialists will help to build this map. You will do so by training and coordinating large teams of field agents, called surveyors, to map high-priority zones in the cities you look after. You'll take pride in building a well-oiled machine and supporting surveyors to consistently deliver work that meets our quality bar.
Please note this role is available on an 11-month fixed-term contract. There are multiple positions available for this role over the next 12 months based out of the US, the UK and Japan.
Responsibilities
- Track and forecast your team's capacity, and work with our vendor to ensure the right levels of resourcing are in place with adequate lead times.
- Help to select, onboard and train surveyors to build a team that can reliably deliver your cities' contributions to regional goals.
- Create detailed week-by-week task allocation plans, including choosing appropriate areas to map, and allocate these tasks to surveyors.
- Help to set up and manage devices.
- With our vendor, supervise day-to-day surveyor work, promptly addressing any in-the-field issues that come up to unblock your team.
- Regularly assess the quality and efficiency of surveyors, providing timely and constructive feedback to help them meet targets. Take ownership for the overall standard of work.
- Report progress and areas for improvement to your regional lead, and collaborate with them to make changes across people, tools or processes to optimise operations at pace.
Qualifications
- Previous project and team management experience on a large-scale, ideally real-world, operation with an outsourced workforce.
- Exceptional air traffic control skills. You make light work of turning high volumes of frequently changing inputs into watertight allocation and resourcing plans.
- Exceptional written and verbal communication skills. With you as their leader, people are always crystal clear on what they need to do and why.
- Natural teaching ability. You enable others to deliver work to specifications without needing to make corrections yourself by providing effective training and precise, practical feedback.
- An unfailingly consistent ownership mentality. As a tenacious problem-solver, your colleagues can rely on you completely to get the job done, no matter how complex it is.
- A high-energy approach to work. You move at pace and are never a blocker.
- Unflappable.
Plus If...
- Previous experience of visual data collection operations and/or field operations.
- Previous experience working on a mapping product.
- Previous experience collaborating with highly technical partners.
- Device management experience.
Join the Niantic team!
Niantic は、世界有数のAR (拡張現実)テクノロジーの提供によって、人々が現実世界でクリエイティブな魅力にあふれた冒険のきっかけを作っています。私たちの製品・サービスは、外に出て探索する、運動する、そして人と人とのつながりを作ることを促すことを願ってつくられています。
2011年にGoogle で設立され、任天堂株式会社、株式会社 ポケモン、Alsop Louie Partners などの心強い投資家のサポートを受けて、2015年に独立しました。現在Nianticが提供するコンシューマー向けタイトルには、世界をコントロールすることをテーマにした先駆的なゲーム「Ingress」、記録やぶりのAR ゲーム「Pokémon GO」、「Harry Potter: 魔法同盟」などがあります。また、開発者向けAR プラットフォームである Lightshipは近い将来にリリース予定です。
Niantic は雇用機会均等雇用者です。Niantic の製品を愛してくださっているコミュニティの皆様に喜んで頂ける製品・サービスをつくるにはまず、全ての社員を支え、それぞれが自分の安全な居場所があることを実感できる環境を作ることが必要不可欠であると確信しています。このミッションのためにはテクノロジー業界において過小評価されてきた人材もふくめ、積極的に多様性(ダイバーシティー)を反映する人を募集し、採用することを重視しています。これはNianticの価値観においてもっともコアなものだと考えています。
私たちは、毎日わくわくしながら、知的好奇心をもち、課題解決への情熱を大切に、楽しく仕事に取り組んでいます。Niantic は、サンフランシスコ、サニーベール、ベルビュー、ロサンゼルス、ロンドン、東京、ハンブルグ、チューリッヒの各都市にオフィスを持ち、それぞれで採用を広げています。
Niantic is the world’s leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction.
Originally formed at Google in 2011, we became an independent company in 2015 with a strong group of investors including Nintendo, The Pokémon Company, and Alsop Louie Partners. Our current consumer titles include pioneering global-control game Ingress, record-breaking AR game Pokémon GO, and Pikmin Bloom. In November 2021, we launched our developer platform, Lightship, enabling creators to build immersive AR experiences around the globe.
Niantic is an Equal Opportunity employer. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close.
We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles, New York, London, Tokyo, Hamburg, and Zurich.
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