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Facilities Help Desk

Company Profile

Established in 1998, the Keywords Group operates across more than 30 languages and has rapidly expanded as a publicly listed company on the AIM market of the London Stock Exchange. Renowned as a leader in localisation services for the global Video Game and Software Localization markets, we boast a worldwide presence.

Keywords serves as a pivotal technical service provider to the international Video Game Industry, with offices strategically located in Dublin, Tokyo, Seattle, Montreal, Singapore, and Rome. Operating on a global scale, we offer a comprehensive suite of linguistic, testing, and quality control services to Video Game Developers and Publishers.

Role Overview

The Facilities Help Desk role demands consistent adherence to exceeding company standards, delivering exceptional service and quality in all tasks. The incumbent will be tasked with meeting both client and company requirements efficiently. Proactivity, self-motivation, and a dedication to innovation are integral traits expected from the incumbent, who should also inspire their peers.

Duties and Responsibilities

The Facilities Help Desk assumes full responsibility for end-to-end task delivery, encompassing the following duties:

Customer Service

• Attain a comprehensive understanding of customer needs and consistently deliver high-quality service.

Administrative tasks

 Attend reception and telephone lines.

 Coordinate shipments and deliveries.

 Receive and Manage Visitors in the studio.

 Provide support to travelers visiting our studios.

 Support facilities, ensuring that the studio has all the needed supplies to operate properly.

 Coordinate with building Administration for the well-being of our teams.

 Report any facility issues to the Facilities Administrator.

 Inventory Engagement and HR supplies (Welcome Kits, Fairs Perks, Videogame events).

 Support in purchasing and requisitioning for facilities and Engagement.

 Coordination of Taxis and corporate transportation.

 Support in the search for new suppliers.

 Support to the Shared Services and Head of Studio Team.

 Support in organizational and engagement events.

Proactivity

• Offer additional assistance and propose tasks or improvements within the company's operations.

Requirements

• Minimum of 2 years' experience as a Facilities Help Desk/Receptionist.

• Must demonstrate motivation, teamwork, and a customer-centric approach.

• Proficiency in written and verbal English, along with strong interpersonal skills.

• Flexibility regarding working hours.

• Ability to perform effectively under pressure.

• Intermediate to advanced proficiency in computer skills and Office tools.

• Familiarity with agenda management and administrative duties.

• Strong orientation towards customer service.

• Demonstrates creativity, proactivity, and a willingness to learn.

• Excellent organizational skills.

• Committed, honest, and trustworthy.

Benefits

Competitive salary

Law Benefits.

Schedule: From Monday – Friday

After 3 months:

Major and minor medical expenses insurance.

Saving funds.

Grocery vouchers

Role Information: EN

Studio: Keywords Studios

Location: Americas, Mexico

Area of Work: Administrative

Service: Support Services

Employment Type: Full Time, Permanent

Working Pattern: On site