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Workplace Coordinator

Do you love being front of house? Can you juggle multiple task and projects?

Jagex are excited to be hiring for a Workplace Coordinator to join the team. You will be the face of the company from the moment the door opens, representing Jagex in the best way possible.

You'll supervise and liaise with all service providers and internal customers at Jagex to ensure the best possible workplace solutions are offered.

You will be part of a small friendly team looking after the studio, and be comfortable collaborating with people at all levels across the business.

What you'll be doing:

• Manage the reception desk, being the first point of call for all visitors and contractors
• Create, issue and manage ID cards for new starters/existing staff as required
• Act as a key point of contact for Facilities & Business Support
• Ensure all handyman, porterage and meeting room related work orders are completed on time and that the Jagex FM reporting system is maintained and checked regularly
• Management of mail room services including daily post and courier deliveries
• Work closely with IT to manage weekly shipping of new starter kits as well as adhoc shipments
• Support department with completion of Helpdesk tickets
• Support the department with on-site travel arrangements
• Manage both hot desk, meeting room and zone bookings, including room set-up, meeting materials and catering arrangements
• DSE assessments, risk assessments, manual handling training, fire marshal and first aid arrangements
• Assist the Workplace Services Manager with Jagex QHSE processes and procedures

What we're looking for:

• Customer focused with relevant experience in facilities or customer services in a B2C environment
• Sound problem-solving ability
• H&S knowledge
• Strong team player with a passion for customer service
• Microsoft systems literate with excellent communication and influencing skills
• Diplomatic, tactful and approachable
• Self-motivated, resourceful and resilient
• Business minded, change orientated and proactive
• Willingness to learn new systems and procedures

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan,
• Minimum 6% Pension contributions
• Employee Assistance Programme & onsite Counselling
• Life Insurance
• Discretionary annual performance bonus
• Enhanced family leave policies from day 1
• Flexible working hours
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Applicants must live within commutable distance to our office in Cambridge.

This role will require you to be in the studio full time 5 days a week. We're are flexible with the hours across the 5 days, with a minimum of 30 hours pro rata.

About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.