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Engineering Manager - Customer Success

Pragma
Remote - USA
21 days ago
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About Pragma

Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while at Riot, Bungie, PopCap, and EA. Team members have also scaled platforms at traditional tech companies including Google, Amazon, Microsoft, SendGrid and Tableau. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners

About the Role

We're looking for an experienced Engineering Manager to join our Customer Success team. You will be responsible for the hiring, onboarding, and professional growth of Customer Success Engineers that support game studios implementation of the Pragma Platform. We want to provide our customers with an experience that makes them feel like we are part of their development team, not an external third party.

As a customer focused leader and engineer, you and your team CSEs will be jumping in with game studios from around the world, bringing your curiosity, collaboration and engineering skills to help them be successful with the Pragma ecosystem. You will provide deep subject matter expertise on the implementation of Pragma platform to support studios on boarding, unblock their development, and create lasting educational artifacts. This includes solutions engineering, technical support, and technical mentorship within Pragma and directly with game engineers.

Responsibilities

Qualifications

Job Benefits

Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

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