This job might no longer be available.

Director of Operations – User Research Lab

Job Description

As an Operation Director at the User Research Lab, your mission will be to manage the operations pole of the department composed of transversal multi-disciplinary expert teams, totaling over 20 employees. This pole’s mission consists in empowering processes, tools and strategies to scale the impact of our research.

You will be in charge of managing your respective teams, translating the department’s strategic vision and direction into concrete objectives for their team, ensure the follow-up and development of their team members and ensuring optimal use and well being of their team.

About the Lab

At Ubisoft Montreal’s User Research Lab, we contribute to creating the best gaming experiences by putting players – their behaviours, motivations, and more – at the centre of the design process.

Working hand in hand with production teams, we deliver in-depth player insights to guide decision-making, combining state-of-the-art qualitative and quantitative analysis through a variety of methodologies and data sources to do so.

What you'll do

• Establish and put in place management strategies aiming at maintaining and optimizing the team’s efficiency and quality of work by being on the lookout of the most recent technological and work processes advancements.
• Anticipate and plan your team’s needs in terms of resources (human, financial, hard/software, etc.);
• Contribute in evolving the department’s strategic vision and ensure it’s application.
• Establish and maintain positive working relationships with the various department teams and with clients, partners and stakeholders through continuous communication and collaboration.
• Reflect core department and corporate values through professional and ethical management, in accordance with corporate policies.
• Supervise, coach and perform yearly performance evaluations of their team members.

Qualifications

What you bring

• At least 5 years of experience in team management/direction, complex project management or any other relevant experience
• Experience in building & growing research teams
• Experience in dealing with key stakeholders and management
• Experience & knowledge in User Experience, Player Experience, User Research, Game analytics or any other relevant field
• B.Sc or Ms.C. in a relevant field relating to the department’s activities (qualitative/quantitative research, management, game analytics, etc.)
• Ability to develop a strategic vision
• Ability to propose and put in place transformations
• Excellent communication and relational skills
• Adequate knowledge of quantitative and qualitative research processes/methods
• Adequate knowledge in user experience
• Passion for video games, user experience and game development
• Excellent leadership skills

What to send our way

• Your CV highlighting your education, experience, and skills

A real live person will review your application. In this case, it’s our talent acquisition specialist Alexis. As he learns more about you through your profile, get to know him through the video below.

Additional Information

About us

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being.

If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.