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Director of Operations - User Research Lab

Job Description

At Ubisoft Montreal’s User Research Lab, we contribute to creating the best gaming experiences by putting players – their behaviours, motivations, and more – at the centre of the design process.

Working hand in hand with production teams, we deliver in-depth player insights to guide decision-making, combining state-of-the-art qualitative and quantitative analysis through a variety of methodologies and data sources to do so.

As an Operation Director at the User Research Lab, your mission will be to manage the operations pole of the department composed of transversal multi-disciplinary expert teams, totaling over 20 employees. This pole’s mission consists in empowering processes, tools and strategies to scale the impact of our research.

You will be in charge of managing your respective teams, translating the department’s strategic vision and direction into concrete objectives for their team, ensure the follow-up and development of their team members and ensuring optimal use and well being of their team.

What you'll do

• Establishing and putting in place management strategies aiming at maintaining and optimizing the team’s efficiency and quality of work by being on the lookout of the most recent technological and work processes advancements;
• Anticipating and planning their team’s needs in terms of resources (human, financial, hard/software, etc.);
• Contributing in evolving the department’s strategic vision and ensuring it’s application;
• Establishing and maintaining positive working relationships with the various department teams and with clients, partners and stakeholders through continuous communication and collaboration;
• Reflect core department and corporate values through professional and ethical management, in accordance with corporate policies;
• Supervise, coach and perform yearly performance evaluations of their team members;
• Perform any other related duties.

Qualifications

What you bring

• At least 5 years of experience in team management/direction, complex project management or any other relevant experience.
• Experience in building & growing research teams.
• Experience in dealing with key stakeholders and management.
• Experience & knowledge in User Experience, Player Experience, User Research, Game analytics or any other relevant field.
• B.Sc or Ms.C. in a relevant field relating to the department’s activities (qualitative/quantitative research, management, game analytics, etc.).
• Ability to develop a strategic vision.
• Ability to propose and put in place transformations.
• Excellent communication and relational skills.
• Adequate knowledge of quantitative and qualitative research processes/methods.
• Adequate knowledge in user experience.
• Passion for video games, user experience and game development.
• Excellent leadership skills.

Additional Information

About us

Creating the unknown since 1997. At Ubisoft Montreal, we’re united by a common goal: to enrich players’ lives with original and memorable gaming experiences. We develop iconic franchises that engage millions around the world, like Assassin’s Creed, Far Cry, For Honor, Rainbow Six, Watch Dogs – and, well, we can’t disclose all our secrets just yet.

Our biggest strength is – and always will be – our people: the immensely talented team members surrounding, supporting, and producing the high-quality games that have made our studio what it is today.

When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection: an environment with a variety of voices, identities, backgrounds, experiences, and perspectives. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being.

Here, our shared desire to dream big, take risks, and constantly improve contributes to the innovation and boundary-pushing that ultimately leads to our collective success.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.