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Director of Operations, Schools (Remote - United States)

Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of more than 600 individuals comprised of nationally-renowned educators, curriculum experts, developers, artists, writers, designers, engineers, producers, product managers, analysts and marketing experts! Together we develop engaging, effective digital learning technology and content to help children build a strong academic foundation for lifelong success.

We are committed to helping all children succeed. We provide our educational programs at no cost to teachers, Head Start programs, public libraries, and other community organizations, and have served millions of children through these initiatives. We recently established the Age of Learning Foundation to expand this work globally.

As we expand our global reach and increase the educational impact of our programs, we’re looking for passionate, ambitious, and collaborative leaders to become a part of our growing team.

Age of Learning School Solutions is experiencing tremendous growth because of our groundbreaking early education solutions and talented executive team. To continue this trajectory, we're searching for a highly qualified Director of Operations (DOO) to support the division’s General Manager. The Director of Operations will have an immediate impact on division productivity, will streamline and support strategic initiatives, assist in the oversight of program management, and aid communication between departments.

The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration. The DOO will manage the logistics of the GM’s daily work, including presentations, interactions with colleagues, scheduling, taking on direct responsibilities for smaller projects, and handling other day-to-day items while attending meetings on behalf of the GM, summarizing key points, and participating with key follow-on activities.

DOO will ensure that Schools Division executives are constantly remaining in touch with the GM through close interaction and identifying and addressing any issues that may arise. They are also responsible for filtering key information as it gets shared up through executive ranks. The DOO encapsulates the direction that drives our teams forward while also acting as the glue to ease communications and processes and create a united approach. You will work on the School Division’s top priorities, at its strategic core and amplify our GM’s productivity by working with him on major initiatives, getting projects executed and going smoothly, and taking the lead on projects as needed.

Objectives:

• Oversee strategic business initiatives from development through successful execution under the guidance of the Schools Division GM and collaboration with other executive team members.
• Assist and communicate with executives in decision-making, program management, and initiative implementation.
• Review, design, and execute improvements to the Schools Division find knowledge, process, communications, and skills gaps, and develop appropriate processes.
• Coordinate organizational procedures for optimized efficiency and productivity

Responsibilities:

• Help to drive the GM’s vision and strategy and ensure appropriate execution.
• Lead or partner on special projects driven by the GM across all areas of the company.
• Oversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks including, but not limited to managing calendars, generating correspondence, maintaining files, planning, and coordinating annual/quarterly corporate meetings, association partners, and lobbyists.
• Build and develop relationships with all employees for increased efficiency and responsiveness in existing operations and help to define new operational strategies.
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
• Own KPI monitoring and communication by engaging with other key Schools Division executives to foster understanding and communication about how we will track and cascade the information and all the pertinent details to the team.
• Set up standardized formal quarterly reporting cycle with executives - including developing informative reporting decks, following cadenced review meetings, and ensuring the relevance of content, quality, and frequency.
• Proactively identify gaps and inefficiencies across the business and provide solutions/recommendations.
• Anticipate the needs of the GM and organization, enabling the leadership team to operate more effectively and efficiently.
• Research ideas generated in executive meetings to develop them into presentations for senior leadership.
• Build relationships across the organization to help move ideas forward, and fully understand the business and our people.
• Work with GM in managing and expanding the content of his social media accounts - LinkedIn, Twitter, and others, in support of divisional and company objectives.

Capabilities:

• High EQ with significant experience and comfort forging strong relationships and influencing all levels of the organization.
• Team first professional with a passion for fostering a culture of efficiency and high performance while driving results, strategic outcomes, and operational accountability and improvements.
• You thrive in ambiguous and dynamic environments performing at your best when new information, projects, and decisions come at you fast. Working with velocity and flexibility is your preferred approach.
• Excellent project management skills with the ability to implement and lead multiple high-profile initiatives of varying timelines simultaneously with minimal oversight or direction.
• You're energetic and inspire others to action. Unafraid to reach out proactively and autonomously when something needs to get done.
• Strategic and Creative thinker comfortable debating and defending your ideas.
• Sound judgment. You balance the demands of short-term execution with long-term value creation and understand the broader goals of the Schools business and make decisions accordingly.

Requirements:

• Bachelor’s degree or higher in Business or related field and/or consulting experience in Operations Management.
• 5-7 years in a business or executive management role in a fast-moving environment.
• Proven experience with budget management.
• Excellent project management skills with experience organizing and directing multiple teams and departments in addition to planning and leading strategic initiatives.
• Experience collaborating across functional lines to support project delivery.
• Organized and disciplined, strong attention to detail, tenaciously following up to ensure the right results.
• Business savvy, including an understanding of the marketplace, competitors, and technology and what is required for sustained operating results.
• Impeccable ability to see what pressures the GM faces in pushing the division to change and to find ways to lessen them.
• Intuition and ability to recognize which relationships are most important to the success of the Schools division agenda to assist the GM in strengthening them.
• Exemplary communication skills to help refine the leader's message and ensure that it is understood by the right audiences.
• Consulting experience with a focus on operations management.
• Nimble business mind with a focus on developing creative solutions.
• Strong project reporting skills, with a focus on interdepartmental communications

• 80% - 90% of health and welfare benefit premiums

• A 401(k) program with employer match

• 15 paid vacation days, 11 observed national paid holidays plus 9 sick days

• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions

• Team bonding events and a highly collaborative environment

• Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale

• Opportunities for professional growth through professional learning and development programs

• Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture