Director, Trust & Safety Operations - Knowledge Management and Training

Roblox
San Mateo, CA, United States
12 days ago
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Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.

Roblox is looking for a Director, Trust & Safety Operations - Knowledge Management and Training, who will build the overall strategy, development, governance, and execution of our training and knowledge base roadmap and framework for our global Trust and Safety Customer Support and Moderation teams. You will be responsible for building the team and working collaboratively with internal and external stakeholders. You will be vital in creating a standard global best-in-class agent and player support experience.

You Will:

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You’ll Love:

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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